HR Services Consultant

4 weeks ago


Waterloo, Canada Manulife Full time

The HR Services Specialist works with large case and jumbo clients to provide project management expertise on the various HR service requirements for new clients, and supporting existing clients add new services or changes to existing services. The role involves direct relationship management with clients, vendors, and various internal stakeholders. This role demands leadership of the project, ensuring timely and accurate completion. The HR Services Specialist requires in-depth knowledge of product offerings, is proficient at multitasking, remains highly organized and is comfortable working in an Agile environment. Offering consultation, troubleshooting, solutioning and influencing on a daily basis to drive outcomes in line with strategic priorities.

Position Responsibilities:

- Accountable for delivering HR Service product offerings to new and existing large/jumbo clients
- Act as the intermediary between the client and IT
- Ensure effective requirements gathering and lead delivery completion within the timeline determined through the project planning
- Optimize the project outcomes by providing recommendations on design, service options, technology solutions, and ongoing administration and reporting needs.
- Collaborate in an Agile environment, with ongoing prioritization in line with sprint methodology
- Ensure test files are received and implemented accurately
- Confirm the client has successfully uploaded all HR Service features accurately and delivery outcomes are aligned to expectations
- Engage and effectively partner with internal stakeholder throughout the project; Sales, Client Relationship Executives, Relationship Managers, Plan Design, Implementation Managers, Product teams, IS/IT, Sponsor Services and operations teams.

Required Qualifications:

- 3 — 5 years progressive related business experience.
- Excellent knowledge and understanding of the group retirement products and industry, systems & technology, and business operations across internal teams.
- Strong communication and interpersonal skills needed to effectively build relationships, understand and clearly articulate, and collaborate with internal stakeholders and customers
- Customer Service oriented, with a focus on service excellence.

Preferred Qualifications:

- Demonstrated negotiation and problem solving skills with the ability to recognize implications of issues and solutions.
- Proven project management skills with the ability to execute large/complex projects with tight timeframes.
- Strong conceptual skills and the ability to exercise flexibility and judgment in a dynamic, ever changing environment.
- Superior verbal and written communication skills with the ability to clearly articulate and understand information that flows between the client and Manulife.
- Technical skills and solid understanding of MPS/SLX
- Strong people influence and management skills.
- Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$67,275.00 CAD - $112,125.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short


  • HR Coordinator

    2 weeks ago


    Waterloo, Ontario, Canada Ogilvie Financial Services Inc. Full time

    About Ogilvie Financial Services Inc.At Ogilvie Financial Services Inc., we are committed to providing exceptional financial services. We are seeking a highly skilled and detail-oriented HR Coordinator to join our team.Job OverviewThis is a permanent position working 40 hours per week with an estimated salary range of $45,000 - $65,000 per year based on the...

  • Regional HR Manager

    6 months ago


    Waterloo, Canada CarePartners Full time

    Who We Are: CarePartners is one of the largest home health care providers in Ontario and provides services for all 14 Home and Community Care Support Services (HCCSS) and for patients and caregivers across Ontario in homes, schools, clinics, retirement homes and long-term care facilities. As a progressive and creative organization, CarePartners is proud to...


  • Waterloo, Canada Karis Disability Services Full time

    **Temporary (6 months), Full-Time** **Human Resources Employee Engagement Specialist** **(40 hours/week)** **Waterloo Office (In-Office)** The Human Resources Employee Engagement Specialist - will support the HR Management team and work on department projects/priorities, seeking to promote and develop effective Human Resources practices and department...


  • Waterloo, Ontario, Canada Gallagher Full time

    About UsGallagher is a leading provider of benefits and HR consulting services, dedicated to helping clients build workplaces that work better.


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Benefits Consultant

    4 weeks ago


    Waterloo, Ontario, Canada Gallagher Full time

    About the RoleAs a member of our Benefits and HR consulting team, you'll help our clients, employers of all sizes, across all industries, build workplaces that work better.As you consider the value of working for Gallagher, remember your talent, winning attitude, and strong performance will be highly valued.We are looking for a Benefits Consultant that has...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada ATR Maintenance Services Full time

    Our growing company is looking to add a valued individual to our office staff. Our company primarily provides cleaning, repair, after hours and off-site superintendent services for multi-residential properties. Our clients are property managers, condominium corporations and property owners. We are looking for someone to assist with operational support,...

  • HR Generalist

    2 months ago


    Waterloo, Canada iGUIDE Full time

    The HR Generalist, partners with the organization to support the successful achievement of business goals through the effective delivery of HR programs and policies. This role plays a key role in providing people solutions and programs that will grow the organization. **Must be able to come into the Waterloo office 2 days a week** - **560 Parkside Dr Unit...

  • HR Partner

    6 months ago


    Waterloo, Canada University of Waterloo Full time

    Overview: Human Resources Partners provide a full range of strategic HR related advice and guidance on employee and labour relations matters. The HR Partner develops and implements service-oriented employment strategies by providing solutions, recommendations and best practices in order to minimize risk and ensure compliance, in accordance with...

  • HR Manager

    6 months ago


    Waterloo, Canada JD Sweid Foods Full time

    From our humble beginning in 1917 to being one of the largest privately owned, value-added protein providers in Canada, our commitment to supplying high-quality products has been the core of our success. With a portfolio that includes a full line of poultry, beef and pork products, we service a long list of customers in both retail and food service from our...

  • People Consultant

    6 months ago


    Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in HR. **Preferred qualifications**: - Experience with cross-functional collaboration and influence. - Experience in HR, people programs, or other large-scale people related roles. - Experience in HR Business Partnership/Generalist roles. -...

  • People Consultant

    5 months ago


    Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in HR. **Preferred qualifications**: - Experience with cross-functional collaboration and influence. - Experience in HR, people programs, or other large-scale people related roles. - Experience in HR Business Partnership/Generalist roles. - Ability...

  • Benefits Consultant

    3 months ago


    Waterloo, Canada Gallagher Full time

    Overview As a member of our Benefits and HR consulting team, you’ll help our clients -- employers of all sizes, across all industries to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for a Benefits Consultant that has...

  • HR Coordinator

    5 months ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The HR Coordinator is primarily responsible to provide initial guidance and process knowledge to clients (including Managers, Administrators and past/present/future employees) related to the employment lifecycle. This includes hires, job changes, benefit administration, retirements/resignations, etc. as well as ensuring integrity of the processes...


  • Waterloo, Ontario, Canada Ogilvie Financial Services Inc. Full time

    Company Overview: At Ogilvie Financial Services Inc., we strive to provide exceptional support to our clients and team members alike. Our HR department plays a crucial role in ensuring the smooth operation of our daily activities.About the Role: We are seeking an experienced Executive Support Specialist to join our team. As an integral part of our HR...

  • HR Support Specialist

    8 hours ago


    Waterloo, Ontario, Canada ALS Full time

    Job OverviewWe are seeking a highly skilled HR Support Specialist to join our team at ALS, a global leader in scientific testing. This role will provide primary support to employees and managers across all areas of Human Resources, ensuring the delivery of exceptional HR services and driving business success.


  • Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The HR Business Functional Analyst leads the functional business analyst effort while supporting complex projects, business model analysis, process design and system analysis. Reporting to the Manager, HR Projects and Technology, the HR Business Functional Analyst will facilitate and support the needs of the HR department ensuring that HR...