Technical Support Manager for a Start-up Saas
6 months ago
We are looking for a tech-savvy, detail-oriented _**B2B SaaS Technical Support Manager**_ to join our growing solar and renewable energy customer success team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective responses to support requests submitted via our Help Desk Portal. Additionally the TSM will be responsible for creating a variety of product support articles and videos to provide training on new and existing features to Scoop customers across the sustainable landscape including Solar, Wind, EV, Battery Storage etc.) Scoop Robotix is a rapidly expanding organization at the intersection of highly coveted technology and renewable industries and as such this position offers multiple avenues leading to expansion of skills and future leadership opportunities.
**Qualifications and skills**
- Previous experience as a technical support specialist for a B2B software as a service company
- Strong written communication skills
- Proficiency with organizing, writing and formatting help articles including visuals and videos
- Ability to multitask and prioritize tasks efficiently
- Experience with help desk ticketing and customer knowledge base systems
- Strong problem-solving skills and attention to detail
- Nice to have: experience setting up support software such as Freshdesk and Intercom
- Nice to have: experience with customer facing LMS software
**Responsibilities**
- Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
- Communicate issues to the internal team for resolution and follow up on open tickets
- Organize and prioritize feature requests
- Write help desk articles and record how-to videos to assist customers with common issues
- Stay up to date with new products and features to accurately assist customers
**Instructions to apply**
**Benefits**:
- Dental care
- Extended health care
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Technical support: 3 years (preferred)
- B2B SaaS industry: 3 years (preferred)
- helpdesk and ticketing system: 3 years (preferred)
-
Saas & Data Technical Support Specialist
6 months ago
Toronto, Canada Psiphon Inc Full time**About Psiphon Inc.** With over 200 million downloads, Psiphon’s mission is to enable secure, fast, and resilient access to the Internet regardless of location. As the global leader in anti-censorship technology, Psiphon’s tools are used by some of the largest commercial and media organizations in the world. Headquartered in Toronto, and staffed by an...
-
Accounting Manager
6 months ago
Toronto, Canada SaaS Academy Full timeMust be located in the US or Canada, +/- 1 EST preferred **Compensation**: $157,000 - $178,000 CAD | Unlimited PTO | Fully Remote | Generous Benefits Before You Join The SaaS Academy Team How To CRUSH Your Application To SaaS Academy Check out our Culture Code **About SaaS Academy**: The SaaS Academy Team is on a mission to help Software as a Service...
-
Toronto, Ontario, Canada Enhesa Full timeEnhesa is a leading provider of regulatory and sustainability intelligence worldwide.We empower the global business community with insights to act today and prepare for tomorrow, creating a more sustainable future.Navigating fast-changing compliance and sustainability landscapes, we help companies understand what they should do and how to do it.We advise...
-
Start Up Technician
6 months ago
Toronto, Canada Salvagnini America, Inc. Full time**Job Title** - Start Up Engineer / Technician_ **Department** - Customer Care_ **Reports To** - General Manager_ **FLSA** - Exempt**Location** - Toronto_ **Summary** The Startup Engineer provides a strategic job at Salvagnini America. The position is responsible for providing on-site commissioning of the equipment, customer support and training on...
-
Start-up Operations Manager
3 weeks ago
Toronto, Canada VXG Inc. Full time**Job Summary** The Operations Manager plays a critical role in a Start-up. This position involves overseeing and optimizing the daily operations, managing human resources, payroll, bookkeeping, hiring, and reporting. **Responsibilities** - Bookkeeping using online software. - Payroll using online services. - Managing HR. - Assistance with continuous...
-
SaaS Implementation Consultant
3 weeks ago
Toronto, Ontario, Canada Sage Recruiting Full timeCompany OverviewWe are a SaaS company dedicated to providing innovative solutions for nonprofits and associations.Salary: CAD 60-75KAs a highly skilled Implementation Specialist, you will be responsible for configuring and deploying CRM-based SaaS projects for our clients. You will collaborate with cross-functional teams, including product, engineering, and...
-
Account Executive
3 months ago
Toronto, Canada MT Talent Full timeOverview: Our client is seeking a motivated and results-driven Account Executive to join their sales team. The ideal candidate will have at least 1 year of sales experience, preferably within the SaaS industry. This role involves business development through cold and warm calls, and full-cycle sales, guiding customers through the entire sales process...
-
Technical Support Advisor
4 weeks ago
Toronto, Canada Ada Support Full timeToronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...
-
Technical Support Specialist
5 months ago
Toronto, Canada Cents Full timeWant to be a part of a team revolutionizing and leading an entire industry? The laundry industry is a $40+ billion dollar market and the Cents platform is making it easier than ever for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer and Tiger Global, Cents...
-
Implementation / Customer Success for a B2B Saas
6 months ago
Toronto, Canada Scoop Solar Full time**Qualifications and Skills** - Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning. - 2-4 years’ experience in direct hands-on B2B software solution configuration ideally a CRM, ERP or sophisticated Project Management tool. - A proven track record with clear examples of successfully managing...
-
Technical Support Analyst
6 months ago
Toronto, Canada Docebo Full timeHey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...
-
Business Development Representative
5 months ago
Toronto, Canada Limelight Software Full time**Business Development Representative (SaaS)** Limelight is quickly growing in the world of B2B SaaS. Our platform automates manual spreadsheet processes so businesses can spend more time on insights. As we continue to scale, it's important to us to nurture the culture we have built where team members work closely together to solve problems, innovate and...
-
DevOps Engineer for SaaS Integration
7 days ago
Toronto, Canada Insight Global Full timeAbout the RoleWe are seeking a highly skilled DevOps Engineer to join our team at Insight Global. In this critical role, you will be responsible for ensuring the seamless integration of SaaS applications across our systems.As a key member of our technical team, you will work closely with our developers and stakeholders to design, implement, and test complex...
-
Solutions Consultant Ii
4 weeks ago
Toronto, Canada Ada Support Full timeRemote - Toronto At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across...
-
Technical Account Manager
6 months ago
Toronto, Canada HICX Full timeHICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX We are looking for a Technical Account Manager (TAM) or Technical Customer Success Manager (CSM) to help our customers realize maximum value and satisfaction from our SaaS products. As a TAM you act as a trusted technical advisor to HICX...
-
Technical Support Analyst
2 months ago
Toronto, Canada EcoOnline Full time**About us.** **Technology that transforms the way organisations protect people and the planet for future generations.** **Workplace safety** is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others. By developing leading software solutions that safeguard people and the environment, we are...
-
Technical Support Specialist
6 months ago
Toronto, Canada Think Research Corporation Full time**The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...
-
Technical Support Specialist
3 days ago
Greater Toronto Area, Canada Perseus Group, Constellation Software Full timePerseus Group, Constellation SoftwareJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This is a hybrid role based in the Greater Toronto/Kitchener/Waterloo area.About the Role:This is an exciting opportunity for a technical professional to provide Tier 1 technical support to internal staff and customers. As a...
-
Technical Account Manager
6 months ago
Toronto, Canada Zenith System Solutions Inc. Full time**Qualifications** - Bachelor’s Degree or equivalent experience - Experience working with Windows Server, Linux & MAC platforms - Knowledge of enterprise web technologies, security and cutting-edge infrastructures - Excellent customer service skills and ability to quickly establish technical credibility with customers - Excellent communication skills,...
-
Saas Systems Administrator
6 months ago
Toronto, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a **Saas System Administrator** to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the...