Technical Support Specialist
4 days ago
Perseus Group, Constellation Software
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. This is a hybrid role based in the Greater Toronto/Kitchener/Waterloo area.
About the Role:
This is an exciting opportunity for a technical professional to provide Tier 1 technical support to internal staff and customers. As a Technical Support Specialist, you will be responsible for troubleshooting end-user issues, managing IT contracts, and supporting our SaaS operations.
Key Responsibilities:
- Technical support of hardware and software
- Ticket creation, categorization, prioritization, and escalation
- Troubleshoot end-user issues with root cause analysis
- Managing IT contracts and renewals
- Supporting our SaaS operations working with senior IT Admins
- Install, configure, and support our hosted server environments
- Monitor and maintain system and network performance
- Performing after-hour system maintenance (lieu time awarded)
- Upholding company IT Security policies, governance, and compliance
Requirements:
- College or University degree in Computer Science or related area of study
- 1+ year working with Windows Server
- Strong problem-solving and technical skills
- Strong verbal and written communication skills
- Proven ability to work in a fast-paced, multi-tasking environment
- Enthusiasm for continuous learning
- Bonus: certifications in Microsoft Systems, or Azure
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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