Technical Support Specialist

5 months ago

Toronto, Canada Cents Full time

Want to be a part of a team revolutionizing and leading an entire industry? The laundry industry is a $40+ billion dollar market and the Cents platform is making it easier than ever for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies, and we’re just getting started.

**About Cents**

Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. By building a market-leading SaaS and hardware product for this industry, our mission is to outsource laundry day to local businesses.

**About the Team**

Located in Toronto, our Laundroworks team is at the forefront of digitizing self-service laundry facilities. Laundroworks develops an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software. Our technology is developed and manufactured in-house, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFC-based Tap-to-Pay App (which Apple is following developments on due to its unique approach).

**About the Role**

To help extend our hours of customer support, your work hours will be:
Tuesday - Thursday: 12:00 PM - 8:00 PM (EST)

Friday: 10:00 AM - 6:00 PM (EST)

Weekends (one day per week, or two days every other week): 10:00AM- 5:00pm (EST)

Most weekdays should be spent working from the office, while weekends can be spent from home.

**Required Skills and Experience**:

- Minimum 2 years of customer facing experience
- Technical support experience with machinery or hardware. Must be comfortable helping troubleshoot module connectivity inside laundry machines, connected kiosks
- Technical support experience with IT systems
- Excellent oral and written communication
- Highly organized with strong attention to detail
- Proficiency in Excel including use of functions/formulas
- Big assets: Knowledge of Linux command line, use of multimeters to check voltages

**Benefits**:

- Competitive salary with paid vacation and health benefits
- Working alongside innovative, tech oriented in a fast growth technology company
- Autonomy, large scope of responsibility, opportunity for growth, and have a voice for bringing new ideas to the table
- Remote work option and flexible hours
- Laundry allowance to give you time back, and to support our customers’ businesses

**There’s a Laundry List of Why You’ll Love Working at Cents**

We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.

We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.

We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

We are committed to diversity and a tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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