Technical Support Specialist for SaaS Applications

7 days ago

Toronto, Ontario, Canada Enhesa Full time

Enhesa is a leading provider of regulatory and sustainability intelligence worldwide.

We empower the global business community with insights to act today and prepare for tomorrow, creating a more sustainable future.

Navigating fast-changing compliance and sustainability landscapes, we help companies understand what they should do and how to do it.

We advise companies in developing and implementing corporate EHS strategies.

This role requires excellent analytical skills, a strong technical background, and comfort dealing with customers and stakeholders.

Job Description

Software Technical Support Engineer

  • Provide Level 2 customer support for our SaaS offerings
  • Engage with customers, customer experience teams, software engineers, and product management teams
  • Gain exposure to the inner-workings of a multinational company
  • Support Enhesa's core software offerings, resolving support issues, and creating a positive experience for all Enhesa's customers

Responsibilities

  • Second-level technical support to end users in identifying and resolving production issues
  • Triage customer issues, including reproducing the issue, analyzing application logs, and determining probable cause
  • Understand and document data flows and various code functions
  • Serve as an escalation point for complex support issues
  • Responsible for application testing due to both data and/or application changes
  • Identify recurring issues and escalate appropriately for permanent resolution

Requirements

  • Bachelor's degree or higher (ideally with a focus on computer science or related field of study)
  • ~1-3 years of experience supporting SaaS applications
  • Strong SQL knowledge and skills
  • Knowledge of Internet/cloud-based solutions/API's and SOAP such as: XML / XSD / XSLT, JSON, RESTful API, Open API, Swagger, OAuth Security
  • NET C# (.NET framework work & .NET Core)
  • Unit & integration test
  • Experience using JIRA, Confluence or other IT Ticketing and Documentation software
  • Clear and effective communicator that can organize and present technical information

Estimated Salary: $80,000 - $110,000 per year

About Us

We are a trusted partner in the global business community, empowering companies to create a more sustainable future.

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