SaaS Implementation Consultant

1 week ago

Toronto, Ontario, Canada Sage Recruiting Full time

Company Overview

We are a SaaS company dedicated to providing innovative solutions for nonprofits and associations.

Salary: CAD 60-75K

As a highly skilled Implementation Specialist, you will be responsible for configuring and deploying CRM-based SaaS projects for our clients. You will collaborate with cross-functional teams, including product, engineering, and customer success, to ensure successful project delivery and meet client requirements.

Key Responsibilities:

  • Work closely with Implementation Managers to analyze client needs and translate them into technical configurations.
  • Implement system configurations using database entities, fields, views, listings, dashboards, and more.
  • Maintain organized project documentation in Confluence to track progress and ensure all relevant information is up-to-date.
  • Use project management tools like Jira to track progress on assigned tasks.
  • Develop a deep understanding of our product features and capabilities.
  • Identify gaps and clarifications needed and communicate closely with customers for answers.
  • Prepare data imports and migration plans.
  • Participate in client meetings as required, providing updates and assisting with technical support during the implementation process.
  • E nsure the smooth transition of the solution to the client, including training, to support a positive onboarding experience.
  • Contribute to product lifecycle by providing feedback on feature improvements.
  • Maintain and retain product and services knowledge at all times.

Required Skills and Qualifications:

  • At least 3 years of experience supporting SaaS software in either a support or implementation role.
  • Experience working with CRM, databases, and configurable SaaS products.
  • Proven ability to gather and understand client requirements and assist in configuring solutions to meet those needs.
  • Solid technical and analytical background.
  • Strong communication and organizational skills, with the ability to manage multiple tasks effectively.
  • Experience collaborating with cross-functional teams.
  • Familiarity with project management tools like Jira and Confluence.
  • Ability to thrive in a dynamic, fast-paced environment and adapt to evolving client needs.
  • A problem-solving mindset, able to troubleshoot and resolve client issues during implementation.

Benefits:

  • Competitive salary: CAD $60-75K.
  • Fully remote work options and flexible hours.
  • Professional development and career growth opportunities.
  • Comprehensive medical, dental, and vision benefits plan.
  • Life, disability, and critical illness insurance.
  • Employee Assistance Program (EAP).

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