ITSM Solutions Architect Lead

2 weeks ago


Greater Toronto Area, Canada CDW Full time
Job Overview

Candidates with IT service management expertise are sought by CDW to lead ITSM solutions. The successful candidate will analyze current processes, identify areas for improvement, and implement solutions that align with the organization's vision.

About the Role

This 6-month contract position is a hybrid role, requiring in-office work on Tuesdays and Thursdays in Mississauga. As an ITSM consultant, you'll focus on improving IT service quality, efficiency, and effectiveness within Incident, Change, and Problem Management.

Main Responsibilities
  • Analyze the current state of IT processes, systems, and capabilities
  • Identify gaps, issues, and areas of improvement
  • Design and implement ITSM solutions aligned with organizational vision
  • Provide guidance on ITSM principles, methods, and tools to IT staff and stakeholders
  • Monitor, measure, and report on ITSM performance and outcomes
Salary Information

The estimated salary range for this position is between $80,000 and $120,000 per annum, depending on experience and qualifications.

Benefits and Other Perks

This role offers a unique opportunity to work with a well-established company like CDW, bringing your ITSM expertise to improve client services. A competitive salary package, including benefits and perks, will be provided to the successful candidate.


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