IT Support Specialist

2 weeks ago

Vancouver, Canada Semios Full time

**Who we are**:
We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.

Our innovative work has received several industry awards:

- AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
- Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
- AgTech Breakthrough Awards Program (2021) - Selected as winner of the "Pest Management Solutions of the Year" award.
- Google Accelerator (2020) - Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
- Global CleanTech Top 100 (2020) - Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.

One of our partners produced this short video which shows what we do and our positive environmental impact.

We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.

**Who you are**:
Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.

Semios’ Technology team is seeking an IT Support Specialist to join the dynamic team. As an IT Support Specialist, you will be the primary point of contact for our customers. You will support our customers in troubleshooting their incidents and requests, resolving them with your technical expertise and attention to customer service.

**What you will do**:

- Provide Level 1 support for our internal and external customers by resolving or escalating incidents and requests using our JIRA ticketing system.
- Ensure the proper resources are allocated to provide our customers with system availability, performance, reliability, and security.
- Support endpoint devices throughout their lifecycle: procure, install, configure, deploy, maintain, and decommission.
- Provide on-site technical support for office technology, including meeting room hardware, TVs, internet, Wi-Fi, and network equipment.
- Promote IT best practices while advocating security, privacy, and reliability to customers.

**Requirements**:
**We want you to succeed so you will need**:

- Minimum 2+ years of technical customer service experience.
- Relevant Degree or Diploma in Information Systems or Information Technology.
- Problem-solving and analytical skills to troubleshoot and resolve issues.
- Manage Google Workspace and/or Microsoft 365 admin consoles.
- Support Windows 11 and Mac hardware and software platforms.

**Nice to have**:

- ITIL Foundation, CompTIA Certifications an asset.

**Salary range**:$64,600 to $76,000 per year

Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, as well as business and organizational needs.

Please note this role requires you to be on-site at our office **three days per week**. Flexibility with working hours is essential to meet the needs of our team.

**Benefits**

**Why this is the opportunity for you**:

- Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
- Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment
- Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
- Give Back: Take advantage of dedicated volunteer days to support causes you care about.
- Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.
- Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
- Save for tomorrow: Take advantage of our Group RRSP program with comp

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