IT Support Specialist

5 months ago

North Vancouver, Canada Arc'teryx Full time

**Your IT Support Specialist Opportunity at ARC’TERYX**:

- As our next IT Support Specialist, you will be responsible for end user support, equipment refreshes, peripheral setup and connectivity tickets for a wide range of users. While dealing with a large volume of requests with a wide range of complexities, prioritization, communication and collaboration skills are essential.
- Being a part of the Technology Support & Operations team, you will have the opportunity to interact and work with a wide range of departments from Customer Service to Video Editing, to Logistics, to Design and many more. Your support will help to enable their success and in turn, you have the unique opportunity of sharing in the success of every aspect of Arc’teryx.

**Meet Your Future Team**:

- The Technology Support & Operations team is responsible for all aspects of how people access technology in their day-to-day work. We host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. We are passionate about our products and the outdoor experience and enjoy being a key contributor in supporting and enabling the Arc’teryx brand.

**If you were an IT Support Specialist now, here are some of the core activities you would be doing**:

- Helping users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their entire lifecycle
- Organizing workspace to help keep it an efficient and pleasant place to do work
- Providing connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office
- Onboarding new users and other day-to-day IT support tasks as coordinated by a central support ticketing system
- Working on Active Directory configuration, access rights management, Microsoft 365 Admin, Exchange Admin, Intune and other day to day technology support tasks as coordinated by a central support ticketing system
- Aiding in the process of inventory, stock for IT equipment, and our organizing our workspace

**Here are some of the things you could be working on in the future**:

- IT hardware setup according to a set of processes and procedures (ie. hotel desk maintenance)
- Identifying recurring support issues and investigating ways for us to adjust our processes to help reduce incoming tickets
- Becoming proficient in creating and publishing user and admin documentation
- Configuring automations and workflows to improve ticket management within Jira

**Are you our next IT Support Specialist?**:

- You have 2-3 years of hands-on experience as IT support in a medium-sized or enterprise environment
- You have experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc.)
- You are comfortable working within a Windows or MacOS environment as well as a Windows networking environment
- You are comfortable or familiar with Microsoft Office Suite
- You possess a strong command of the English language - both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members
- You are comfortable with providing support to a remote as well as in-person user in a professional manner
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You are able to leverage various forms of resources (searching online, reaching out to vendors, searching internal knowledgebases, checking with colleagues) to solve issues
- You inspire breakthrough thinking and continuous improvement
- Your adaptiveness allows you to learn new systems, software tools and processes as the market landscape changes
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- You are proactive in identifying the root cause of issues and developing solutions
- Your passion for your work is paralleled by your passion for getting outside and living it

$69,000 - $86,000 a year
- A reasonable estimate of the pay range is $69,000 - $86,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

**Equal Opportunity**
- Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workpl

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