Manager, Facility Management

5 months ago

Edmonton, Canada CN Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Manager, Facility Management is responsible for the operations, maintenance and repair of the buildings, grounds and utility infrastructure. The incumbent will ensure that all activities are performed safely, within budgets and in strict compliance with building regulatory and maintenance standards. The activities include the building envelope (roofs and exterior walls), foundation systems, interior walls, floors and ceilings, HVAC systems, electrical and illumination systems, access controls, elevators systems, fire and life safety systems, energy management systems and automated building controls, plumbing systems, etc.

Main Responsibilities
Building Maintenance Operation Services
- Manage operations of all the building services that include preventative maintenance plans, cleaning services, security access, mechanical and electrical maintenance
- Manage renovations, refurbishments and office moves to ensure that they run smoothly and in accordance to plans
- Inspect and evaluate the building to ensure it meets government regulation such as the National Building Code of Canada and health and safety standards
- Coordinator and manage building inventories, including providing analysis and reports on a system-wide level
- Develop Key Performance Indicators (KPI) evaluations on the building performance

Operational Cost and Contract Services
- Manage the monthly operating budget ($2M - $5M)
- Manage and negotiate the work of all third-party vendor services contracts to ensure work orders performed are completed
- Review quotations for procurement of parts, services, and labour
- Verify and code all invoices to ensure the correct cost centre for accounting payment and the activities are in line with the work order completion

Staff Management
- Manage facilities staff (2 to 30 people) in order to deliver service levels to facilities within the prescribed budget ensuring the provision of excellent customer service
- Oversee employee supervision by working with First Line Supervisors and other key staff to select and hire
- Ensure training, motivate, evaluate, and discipline department union employees
- Manage a team of supervisors and union staff within a remote location and across time zones

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences and requires occasional travel.

**Requirements**:
Experience

Facility Management
- Between 7 to 10 years of facility management experience with complex commercial or industrial building
- Experience working with stakeholders to manage their expectations and engaging them to address project issues
- Solid experience in sustainable building practices*
- Any experience for these above would be considered as an asset

Education/Certification/Designation
- High School Diploma
- Bachelor's Degree in Engineering, Facility Management, Business Management, or related Facility Management credential program*
- Leadership in Energy and Environmental Design (LEED) Certification*
- Any designation for these above would be considered as an asset

Competencies
- Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example
- Addresses risks in a timely manner to eliminate them
- Displays a customer centric attitude
- Shares timely information within and across functions to get things done effectively
- Collaborates with key internal stakeholders to enable higher productivity
- Inspires others with impactful communications and adapts to the audience
- Leverages feedback and coaching to improve performance
- Promotes ideas, while evaluating impact
- Responds with agility and reacts quickly
- Negotiates towards a win-win outcome while taking all points of view into consideration
- Is able to navigate in a highly matrixed organization effectively
- Fluently bilingual both written and verbal (English, French)

Technical Skills/Knowledge
- Knowledge of building equipment function, technology and costs across a diverse geographical area
- Extensive knowledge of project management methodologies and tools
- Strong organizational skills

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than

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