Customer Engagement Specialist

3 weeks ago

Toronto, Canada Novartis Full time

391905BR

**Customer Engagement Specialist**:
Canada

**About the role**

Customer Engagement Specialist
Locations: Toronto - South West Ontario #LI-Hybrid

About the role:
90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.
Temporary position: (Contact 15 - 17 months)
Key Responsibilities:

- Promote Novartis products and services with key opinion leaders, targeted specialists and healthcare professionals.
- Know customers’ needs and deliver solutions that benefit patients, healthcare professionals and Novartis.
- Communicate and collaborate with all cross functional team members to ensure optimal alignment on business opportunities and priorities.
- Develop business plans and implement related activities like customer events and sales presentations necessary to achieve agreed objectives.
- Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
- Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
- Ensure customer satisfaction and best in class customer relationship.
- Timely and accurate reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

Essential Requirements:

- University degree, health sciences or business administration preferable
- Minimum of 2 years related pharma sales experience with a strong record of achievement.
- Ability to collaborate effectively with various groups and commitment to teamwork.
- Curious, open-minded, self-motivation and result oriented.
- Proven Business Acumen.

Desirable Requirements:

- Minimum of 2 years’ experience in hospital or in neurology, is a strong asset.
- Ability to lead without authority.

Why Novartis ?

**Division**

International

**Business Unit**

LACan IMI

**Work Location**

Toronto

**Company/Legal Entity**

Novartis Pharma Canada

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Temporary

**Shift Work**

No

**Early Talent**

Yes

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