Change and Release Management Specialist

8 hours ago

Metro Vancouver Regional District, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

**Title**: Specialist, Change and Release Management
**Salary**: $86,778 - $102,091 - $117,405 per year (pay range explained below)
**Contract**: Permanent
**Hours**: 37.5 hours per week (core hours 9am-3pm Mon-Fri)
**Location**: Metro Vancouver Area - Sinclair Office (Hybrid working is an option in line with FNHA’s flex work policy).

**About the role**

**About you**
To be successful in this role you will have/be:
**Education**
- Bachelor's Degree in Computer Science or related technical fields

**Occupational Certification**
- ITIL 4 Foundation Certificate, Essential
- ITIL Practitioner or ITIL Intermediate in Release, Control and Validation (RCV), Preferred
- ServiceNow Certified System Administrator (CSA), Preferred

**Experience**
- 5 to 7 years of related experience in IT Service Management, with a focus on Change and Release Management
- Demonstrated experience with ServiceNow ITSM, particularly in Change Management and Release Management modules.
- Strong background in ITIL processes and best practices

**Competencies**
- In-depth knowledge of ITIL framework, especially in Change Management and Release Management
- Strong analytical and problem-solving skills with the ability to assess change impacts and risks.
- Excellent communication and interpersonal abilities, with experience in facilitating meetings and presenting to diverse audiences.
- Ability to work collaboratively with cross-functional teams, including development, operations, and business units.
- Detail-oriented with a focus on process improvement and risk mitigation.
- Experience in healthcare IT environments preferred.
- Familiarity with IT infrastructure components, software development lifecycles, and deployment methodologies
- Strong project management and organizational skills
- Ability to manage multiple priorities in a fast-paced environment.
- Diplomatic approach to balancing technical requirements with business needs.

**Please refer to Job Specification section of the Job Description for more details.**

You may have experience in; IT Practitioner, Release Manager

**Working at FNHA**
As a member of the team, you will have access to a wide range of employee benefits, including:

- Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more

**The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.**

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

**How to apply**

**Closing date: January 6, 2025 (at 23:59)**

For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
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