Clinical Director, Patient Flow Coordination

6 months ago

Ottawa, Canada The Ottawa Hospital Full time

**Job Posting Information**:
Please note that this salary is under review, and in the interim the salary range above includes a temporary market premium.

**About The Ottawa Hospital**:
Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

**Position Information**:
The Ottawa Hospital is seeking a passionate and creative leader for the role of Clinical Director, Patient Flow Coordination. This role is responsible for setting and achieving the long term and short term operational, clinical, financial, quality, and utilization/effectiveness goals for the Command Centre, Patient Registration and Corporate Resource teams. Key areas of active involvement include strategic and operational planning, resource allocation, utilization monitoring, quality initiatives, and corporate concerns including legal and human resource issues. The Clinical Director is integral to supporting the work life balance of their team and overall wellness goals of their portfolio. They are advocates for promoting student learning, education, and staff development.

**Rotation/Shifts**:
Days, 8 hour shifts.

**What you will do**:
Under the direction of the Executive Director, Clinical Operations, the Clinical Director, Patient Flow Coordination is responsible for the efficient and effective management of the Command Centre, Patient Registration and Corporate Resource teams. Throughout the course of your duties, you will be required to:

- Provide leadership to the staff and managers within the Command Centre, Patient Registration and Corporate Resource teams;
- Manage, develop and coach department leadership team;
- Initiate and participate in the development of portfolio-specific goals and objectives to reflect the leadership and vision of TOH and corporate plans;
- Plan, implement and evaluate effective and efficient delivery of services to meet the needs across the continuum of care;
- Develop linkages with the community to facilitate continuity of high-quality care;
- Support quality patient care through multidisciplinary quality improvement processes that facilitate coordinated care across the continuum of care, incorporating interdisciplinary standards of care, accreditation, management of patient concerns, clinical excellence indications, and provision of access to program related services;
- Maintain a human resources plan for clinical services employees (including management, ONA, CUPE, and OPSEU employees) which includes recruitment, hiring, retention, evaluation and discipline;
- Chair/facilitate/represent the portfolio on committees/task forces at the hospital, provincial, and national level;
- Provide leadership in the planning process for the implementation of the functional plans for the department;
- Work in close collaboration with staff, management, Senior Leadership, and Hospital Governance to develop, establish, monitor, manage and enhance Service Line performance in respect of service targets, quality indicators and resource utilization targets;
- Coordinate and support effective resource management for budget, staff, supplies and equipment.

**What you will bring**:

- Master's degree in a health or business-related field;
- Ten (10) years of healthcare experience in progressively responsible positions, preferably in an acute-care hospital setting;
- Five (5) years of experience in a formal leadership role;
- Excellent analytical skills;
- Demonstrated knowledge, expertise and experience with change management and transformation to effectively lead change within a large and complex organization, ability to mitigate and manage change within diverse groups;
- Demonstrated leadership and management skills, including strategic planning, evaluation and financial management;
- Excellent knowledge of the diverse patient populations that experience the various forms of treatment and care at The Ottawa Hospital and beyond;
- Demonstrated ability to deliver above-average performance while maintaining and building collaborative relationships;
- Superior interpersonal and communication skills required to effectively handle complex/sensitive issues and to manage and motivate managers and team members;
- Strong organizational and time-management skill and abi

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