Clinical Flow Leader

3 weeks ago

Ottawa, Canada The Ottawa Hospital Full time

**About The Ottawa Hospital**:
Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

**Rotation/Shifts**:
Days and evenings, including weekends, 8 hour shifts.

**Salary Information**:
Please note that this salary is under review, and in the interim the salary range above includes a temporary market premium.

**What you will do**:
The Clinical Flow Leader is a regulated health professional, under the direction of the Manager, Command Centre and Patient Flow, is responsible for coordinating and facilitating activities related to admission, transfer and discharge of patients to enhance patient placement and flow throughout the hospital. The incumbent acts as a liaison between all clinical departments and develops pro-active strategies to address patient flow issues utilizing a fair, collaborative approach and ensuring compliance and commitment of all parties involved.

The Clinical Flow Leaders are integral members of our dynamic patient flow team promoting optimal patient outcomes by assessing and facilitating the effective management of care, utilization or resources and length of stay.

**What you will bring**:

- Bachelor's Degree in a health professional, health administration or related field;
- Certification with the College of Nurses and current member of CNO and RNAO;
- Minimum three (3) years of experience as a nurse in a similar and complex health care organization;
- Minimum one (1) year of experience in a leadership or management capacity;
- Excellent communication and interpersonal skills;
- Proven ability to work collaboratively and execute independently, maintain excellent rapport with team members and stakeholders.
- Communicates effectively with people at all levels;
- Strong leadership skills to support and provide direction to staff in various departments in stressful and rapidly changing situations;
- Demonstrated leadership and facilitator/coaching skills;
- Ability to organize self in managing competing priorities and balancing multiple, often disparate tasks;
- Demonstrated agility in decision making;
- Ability to think critically in order to respond to a rapidly changing environment;
- Superior clinical/assessment skills to make sound decisions regarding bed assignments;
- Demonstrated strengths in interpersonal relations, problem solving, and conflict resolution;
- Demonstrated commitment to patient service and satisfaction;
- Good knowledge of MS Office (Teams, Outlook, Word and Excel, SharePoint;
- Experience in working with electronic documentation, preferably, EPIC;
- Knowledge of hospital policies and procedures, relative legislation, Canadian Hospital Accreditation Standards and Professional Discipline Standards of Ontario related to admission and discharge of patients, cancellation of patients, full capacity protocol, patient transfer back policy and Disaster and Emergency preparedness.

**What you can expect from us**:
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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