Information Specialist, Student Services

1 month ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:October 25, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
The Student Services Information Specialist is a part of the Contact Centre team, providing front line support services to the GBC students and community.

**Key Responsibilities**:

- Acts as facilitator of customer needs via any of the service modes available by responding to enquiries; examining and determining customer needs, pointing them in the right direction and providing advice on the most appropriate course of action.
- Provides information regarding courses/programs based on the customer’s request and their needs (full-time vs part-time, domestic vs international, etc.).
- Provides information on college support services available and explaining the processes to be followed to utilize such services (Career Services, Accessible Learning Services, Assessment Centre, Student Association services, Athletics, International Student Services, etc.).
- Escalates issues as appropriate (e.g. depending on nature of the request, taking into the account the positions’ permission to provide information - e.g. position can confirm waitlist presence, however regarding inquiries concerning an applicant’s place on the waiting list, this position would escalate this inquiry to the appropriate admissions officer) or providing referrals where support is required by another service specialist.
- Provides administrative services by documenting customer escalations or referrals as needed and following up with the appropriate parties to ensure resolution or customer satisfaction pertaining to the issue that was raised.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year diploma or degree from a recognized post-secondary institution in Business Administration, Marketing, Community Services, Public Relations, Information Technology or other related field.
- Minimum three (3) years’ practical experience working and providing guidance in a high volume, front-line customer service environment, preferably within an education environment using a student information system (e.g. Banner) or other 1st-tier technical support experience.

**Skills and Attributes:
- Solid diagnostic, problem solving, planning, organizational, and coordination skills.
- Excellent collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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