Manager, Dealer Support

4 days ago

Toronto, Canada Ontario Motor Vehicle Industry Council Full time

OMVIC is currently searching for a **Manager, Dealer Support **for the Toronto based corporate office.

**Who is OMVIC?**

OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Government and Consumer Services. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).

**What we offer**:
OMVIC is made up of dedicated and talented individuals who take pride in the work we do each day to ensure our mandate is being met. It is this group of people that create a collaborative atmosphere that’s inclusive, transparent, friendly, and open which works to foster the team spirit. Over and above the work environment.

**Position Summary**:
**Duties and Responsibilities**
- Direct and manage the team which supports transformation and continuous improvement of industry-wide compliance, through the provision of advice, guidance, and support to Registrants.
- Develop a range of compliance and enforcement tools/supports used by modern regulators to encourage Registrant compliance.
- Establish and maintain policies, standard operating procedures, and practices for the day-to-day operation of the Dealer Support Team.
- Ensure the proper documentation and reporting of Dealer Support Team activities
- Identify opportunities for, and recommend, improvements to processes to improve service quality, timeliness, and effectiveness.
- Analyze data and other information to draw accurate conclusions on range/type of non-compliance issues and recommend strategies (e.g., guidelines, tools, supports, etc.,) to address non-compliance and achieve higher levels of overall industry compliance.
- Testify at Tribunals, Provincial Offences Court and Internal Discipline matters on issues related to team specific activities, as required.
- Act as back up for the Director of Enforcement during absences.
- Assess training/education needs and develop strategies to ensure the provision of appropriate training programs for team members, including resources and tools.
- Monitor industry trends and relevant case law to formulate appropriate/timely responses.

**Qualifications**:
**Education**:

- University degree in a field related to one or more of the following: law, social science, political science, psychology, public or business administration or an equivalent combination of education, training, and experience

**Experience**:

- Considerable and recent experience leading and managing a team overseeing issues management, advisory services, and policy development, in similar public sector, law enforcement and/or regulatory environment.

Personal Suitability:

- The Manager, Dealer Support must possess strong leadership and managerial skills, with the ability to prioritize and effectively address high risk issues. Additionally, the individual must possess superior analytical and excellent interpersonal skills, and must be capable of projecting a professional, objective, competent and capable image in their internal and external dealings, including with complainants, officials, and other stakeholders. All communications must be handled with a high level of respect, courtesy, and professionalism. The Manager, Dealer Support must also be capable of demonstrating excellent judgment, initiative, and discretion.

Skills and Abilities:

- Minimum of ten years of experience with a focus on compliance, policy, stakeholder relations, in a related field, and/or within a regulatory body.
- Minimum of five years of experience managing professional staff.
- Experience testifying as a witness before independent adjudicators would be considered an asset.
- Knowledge of the relevant legislation and regulations, including the Motor Vehicle Dealers Act, Code of Ethics, Consumer Protection Act or demonstrated ability to learn same.
- Excellent interpersonal skills with an ability to achieve outcomes through influence, and to effectively deal with a broad range of stakeholders.
- Demonstrated operational expertise and service excellence focus.
- Knowledge of compliance and enforcement practices and principles, including modern regulatory techniques.
- Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously.

If you are interested in the position please submit a cover letter, with salary expectations and resume to the attention of Human Resources no later than November

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