Dealer Implementation Manager

2 weeks ago

Vancouver, Canada CARPRAZE Full time

**Dealer Implementation Manager**

Carpraze is hiring

Who We Are:
A startup born and based right here in British Columbia with big plans to optimize and improve the automotive sector with some transforming software. Our focus is on bringing dealership operations into today’s era and beyond with utilities that promote communication, customer engagement, and sales systems for hungry dealerships looking to get or maintain that competitive advantage. In an industry full of complacency and old-fashioned thinking, we are pushing the envelope - always with our eye on the future state of the market.

Our operation is lean and mean, and we are nimble. Over the past 18 months, we have attracted the attention of many dealers, which is promising for our bright future. We are true market disruptors today - but are the foundation of a modernized automotive sector of tomorrow.

What We Do:
Carpraze is a revolutionary piece of software that allows dealers, large and small, to optimize and streamline their used car operations. Our purpose-built platform makes it easy for dealers to buy and sell more vehicles while keeping all of the information in one easy-to-use platform.

Why Join Us:

- Become a key part of an innovative startup that is transforming the way dealers appraise and sell vehicles.
- A competitive salary and an employer-paid benefits package that includes extended coverage of health, dental, vision, and life insurance.
- A fun and energetic team environment with a strong focus on collaboration and teamwork.

Who we are looking for:
As an Implementation Manager, you’ll need to be a client-focused team player with a strong ability to solve complex problems. You will act as our client’s key to success and will be responsible for not only setting up and launching Carpraze within their organization but coming up with clear KPIs and long-term goals. Throughout implementation, you will work closely with managers and staff to ensure they not only meet these KPIs but exceed them while being available to answer any questions they may have through the setup process. You will also work closely with Managers and staff to help collect any feedback and resolve any issues that may come up throughout the setup.

Tools you’ll use:

- G Suite (Docs, Sheets, Slides, Drive)
- MS Office (Word, Excel, PowerPoint)
- Zoom

Your Responsibilities:

- Know the Carpraze product inside and out, including all its benefits.
- Ability to lead customers through the overall implementation process.
- Work with managers to identify clear goals and KPIs.
- Meet with managers regularly to review their usage of Carpraze and strategize on how they can exceed their KPIs.
- Develop a strong relationship with decision-makers and product users.
- Understand our clients and how their business functions on a day-to-day basis.
- Work with our trainers to produce and provide training to dealership staff.
- Use data to gain insights on how Carpraze is being utilized.
- Work with managers to increase engagement and product usage.
- Help manage and solve any change management issues.
- Develop strong and clear communication plans for dealers groups.
- Collect clear and concise feedback on behalf of the dealers.
- Help identify any issues and work closely with the support team to ensure a solution is found.
- Be available to managers and team members to answer any questions they may have during the training process.
- Be accountable for your client's performance and outcomes.

Your Qualifications:

- 1+ years of automotive experience is required
- Knowledge of existing automotive appraisal and wholesaling platforms is essential
- 1+ years of experience in a customer service environment Is key.
- Excellent English communication skills.
- Hands-on problem solver with the ability to analyze data and make educated recommendations.
- Must be able to travel within Canada to visit dealerships for implementation.
- Ability to take ownership of the current client relationship to ensure success
- Ability to listen, request feedback and ask probing questions to get a solid understanding of dealer needs
- Love for cars is a bonus.

Your skills & experience:

- Strong problem-solving skills with the ability to look at a problem and not only understand the reason behind it, but what the solution could be.
- Experience working with cross-functional teams
- Impeccable understanding of MS Office (Word, Excel, PowerPoint) & Google Suite.
- Proficient use of Zoom to set up and schedule calls.
- Strong attention to detail.
- Excellent written and oral communication skills
- Strong interpersonal skills and ability to work with different personality types.
- Possess a “Do Whatever it Takes” attitude to get the job done
- Self-starter that is comfortable working with mínimal oversight and tight deadlines
- Ability to work with flexible timelines and changing priorities

What we offer:

- Subsidized extended health care benefits for employees and family
- Ability to work

  • Manager, Dealer Support

    4 weeks ago

    Vancouver, Canada iA Groupe financier iA Financial Group Full time

    Are you a skilled leader with a passion for driving operational excellence and delivering exceptional client service? We are looking for a Manager, Dealer Support to join our Dealer Services Operation Team. In this role you would be responsible for leading the day-to-day administrative operations, managing a dedicated team and drive excellence in business...

  • Manager, Dealer Support

    22 hours ago

    Vancouver, Canada iA Groupe financier iA Financial Group Full time

    Are you a skilled leader with a passion for driving operational excellence and delivering exceptional client service? We are looking for a Manager, Dealer Support to join our Dealer Services Operation Team. In this role you would be responsible for leading the day-to-day administrative operations, managing a dedicated team and drive excellence in business...

  • Dealer Account Manager

    4 weeks ago

    Vancouver, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCE By joining Reliance as a Key Account Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. This role will support clients in the Ottawa and Quebec regions. What will you do? - Is the primary contact for all Key...

  • Manager, Dealer Support

    7 days ago

    Vancouver, British Columbia, Canada iA Financial Group Full time

    Description IA Dealer Services Location: Vancouver/Vancouver Island would be preferred but open to candidates across Canada; Working Environment: Hybrid - Would need to go in office for key moments Status: Permanent Are you a skilled leader with a passion for driving operational excellence and delivering exceptional client service? We are looking...

  • Oem Dealer Development Manager

    3 weeks ago

    Vancouver, Canada LGM Financial Services Inc. Full time

    **The Organization**: LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. LGM brings innovation, quality, service and profitability to its dealer partners through a full suite of products and services distributed in a cutting-edge, ethical and transparent manner. Since 1998, LGM has been...

  • Manager, Dealer Support

    3 weeks ago

    Vancouver, Canada iA Financial Group Full time

    Description IA Dealer Services Location: Vancouver/Vancouver Island would be preferred but open to candidates across Canada; Working Environment: Hybrid - Would need to go in office for key moments Status: Permanent Are you a skilled leader with a passion for driving operational excellence and delivering exceptional client service? We are...

  • Manager, Dealer Support

    4 weeks ago

    Vancouver, Canada iA Financial Group Full time

    Description IA Dealer Services Location: Vancouver/Vancouver Island would be preferred but open to candidates across Canada; Working Environment: Hybrid - Would need to go in office for key moments Status: Permanent Are you a skilled leader with a passion for driving operational excellence and delivering exceptional client service? We are...

  • Area Sales Manager

    3 weeks ago

    Vancouver, Canada Scotiabank Full time

    Requisition ID: 176238 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Area Sales Manager contributes to the profitable growth of the Dealer Finance Centre portfolio. He/she develops new and maintains existing Dealer and Manufacturer Indirect Retail business in line with short and...

  • Dealer Trainee

    3 weeks ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Dealer 1

    3 weeks ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY*** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Dealer Trainee

    5 days ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Dealer Development Manager- Greater Vancouver

    4 weeks ago

    Vancouver, Canada LGM Financial Services Inc. Full time

    **The Organization**: LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to over 1,200 Canadian franchised new car dealerships. Dealer partnerships are complimented with the strong backing and...

  • Dealer Development Manager- Western Canada

    6 days ago

    Vancouver, Canada LGM Financial Services Inc. Full time

    **The Organization**: LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to over 1,200 Canadian franchised new car dealerships. Dealer partnerships are complimented with the strong backing and...

  • Dealer Operation Support Manager

    1 week ago

    Vancouver, Canada Groupe Touchette Inc. Full time

    The **Dealer Development Manager, Retail** offer support in various operational initiatives in order to implement the operational standard in retail branches. He/she must support the Branch Managers as well as the teams in place with respect to the operating systems, the sales strategies of new tires and mechanical packages as well as in the administrative...

  • Dealer Development Manager- Greater Vancouver

    7 days ago

    Vancouver, British Columbia, Canada LGM Financial Services Inc. Full time

    The Organization:LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to over 1,200 Canadian franchised new car dealerships. Dealer partnerships are complimented with the strong backing and support of...

  • Consultant, Dealer Services

    4 weeks ago

    Vancouver, Canada iA Groupe financier iA Financial Group Full time

    **Sector**: Dealer Services **Location**: Vancouver - Lower Mainland **Type of Work**: Hybrid/Work From Home** Travel**:Travel to different dealerships within your territory would be required **Status**: Permanent This role provides strategic consulting services and sales development strategies for improving business office performance to dealerships within...

  • Consultant, Dealer Services

    21 hours ago

    Vancouver, Canada iA Groupe financier iA Financial Group Full time

    **Sector**: Dealer Services **Location**: Vancouver - Lower Mainland **Type of Work**: Hybrid/Work From Home** Travel**:Travel to different dealerships within your territory would be required **Status**: Permanent This role provides strategic consulting services and sales development strategies for improving business office performance to dealerships within...

  • Dealer Trainee Program

    3 weeks ago

    Vancouver, Canada Parq Vancouver Resort & Casino Full time

    OUR COMPANY Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Incoming Professional Dealer

    4 weeks ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** - Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...

  • Incoming Professional Dealer

    3 weeks ago

    Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** - Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...