Lead, Technical Analyst

6 months ago

Newmarket, Canada UTIL-ASSIST Full time

Lead, Technical Analyst & Network Technician

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Technical Lead, Suite Metering is responsible for coordinating site visits, collecting and reporting data, analyzing and investigating discrepancies, upholding regulatory SLA percentages and engaging in healthy client relationships.

**What You’ll Do**:

- Coordinate and perform site visits internally and externally
- Maintain and troubleshoot onsite communication hardware
- Perform manual data collection as required
- Configure new installations if required
- Identify and report stale or defective meters and equipment
- Collaborate with vendors and PMs remotely to resolve onsite issues
- Collect and analyze meter data, investigate missing data
- Monitor FTP file transfer and perform regular validation
- Ensure regulatory SLAs are preserved
- Classify, analyze, and translate trends or patterns in complex data sets
- Optimize billing, read capture, and operational processes at the utility level
- Engage and participate in weekly communication meetings with clients and vendors
- Provide backend support to other departments regarding end customers
- Identify and escalate issues that may have a customer impact
- Locate and define innovative process enhancements
- Assist with 3rd party MDM integration as required
- Works closely with the Manager, Technical to analyze existing operations and performance, schedules regular training sessions or meetings to discuss improvements and efficiencies and transfer knowledge to the Suite Metering team
- Applies knowledge of industry trends and developments to improve service for our clients
- Identifies opportunities for enhancements and implements new ways to improve business processes, with a strong understanding of the why behind the way the systems/processes are built and should be running

**What You Will Bring**:
**Skills**:

- Advanced verbal and written communication skills
- Advanced problem-solving skills with the ability to break down complex problems into simple units
- Advanced analytical skills with strong attention to detail
- Advanced customer service skills
- Advanced MS Office skills

**Knowledge**:

- Advanced knowledge of MDM
- Advanced knowledge of communication hardware
- Advanced knowledge of data collection software
- Intermediate knowledge of the Utility industry
- Basic knowledge of Oracle and SQL Server

**Experience**:

- Undergraduate diploma in Computer Science or Data Analysis
- Previous experience in data analytics in the Utility industry
- 5+ years’ statistics/data analysis experienceClass G driver’s license

**Working Conditions**:

- Hybrid office environment
- The ability to travel to client sites throughout Canada
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:

- A competitive base salary
- Work-life balance with flexible working arrangem

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