Quality Improvement Specialist

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 45980

**Job Category**:Health Services

**Division & Section**:Public Health, Operations & Business Services

**Work Location**:TORONTO PUBLIC HEALTH HEADQUARTERS, 277 Victoria Street, Toronto M5B 2L6

**Job Type & Duration**:Full-time, Permanent Vacancy

**Hourly Rate and Wage Grade**:$48.49 - $53.14, TF0494, Wage Grade 15

**Shift Information**:Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**:2-Apr-2024 to 16-Apr-2024

**Major Responsibilities**:

- Provides quality improvement expertise and support including, divisional-wide strategic operational business planning, performance measurement frameworks and project management
- Develops, implements and evaluates divisional-wide projects
- Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
- Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
- Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
- Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
- Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
- Creates and maintains resource information for stakeholders
- Represents the directorate or program on various committees
- Provides expert advice on staff training, professional development and policy development
- Drafts and revises related program plans, policies and procedures
- Develops and facilitates in-service training, staff orientation and staff development programs
- Attends workshops, conferences, seminars, etc.

**Key Qualifications**:
1. A Master's degree in a related field (e.g., Quality Management, Health Informatics, etc.) or an equivalent combination of a baccalaureate degree and extensive experience relevant to the primary duties of the position.

2. Extensive experience supporting program and organizational performance management including developing and analysing performance measures in public health or similar healthcare setting.

3. Extensive experience designing and implementing division-wide quality improvement projects, including documenting business processes and workflows for the purpose of improving business process design.

4. Experience developing division-wide program plans and operational policy documents (i.e., policies, procedures, standards, guidelines, etc.).

5. Experience managing concurrent projects utilizing project management methodologies.

**You Must Also Have**:

- Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
- Excellent written and oral communication skills.
- Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, process improvement practices and evaluations.
- Ability to lead multidisciplinary project teams utilizing excellent problem solving, communication, facilitation, human relations and persuasion skills.
- Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
- Ability to develop and implement training and education sessions.
- Certificate in performance management or quality improvement i.e., Lean or Six Sigma is an asset.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

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