Quality Improvement Specialist

1 month ago

Toronto, Canada North York General Hospital Full time

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required) from the Ontario Ministry of Health website or other authorized source. An individual is fully vaccinated if they have provided proof of vaccination in the form of a receipt from COVaxON (the Ministry’s provincial system for COVID-19 vaccination information) and 14 days have elapsed from the final dose. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement.

Position Summary

Quality Improvement Specialist, Patient Experience and Quality
As part of our commitment to delivering the right care at the right time in the right place, we are seeking to add a Quality Improvement Specialist to our dynamic team. This role involves spearheading corporate quality improvement initiatives with a focus on optimizing patient flow throughout our organization and with our community partners. Collaborating with a variety of stakeholders to identify bottlenecks, streamline processes, and implement innovative solutions to elevate the patient journey, reduce wait times and improve overall experience. Utilizing data-driven insights and closely monitoring performance indicators, the QI Specialist will drive continuous improvement initiatives focused on maximizing efficiency, quality, and patient satisfaction throughout their entire journey-from the moment they enter our hospital to the time of discharge and beyond.

Reporting to the Manager, Center for Quality and Design, the Quality Improvement Specialist provides leadership and support for quality transformation in alignment with the Strategic Plan. The QI Specialist will work collaboratively with program leaders/teams in making successful changes by managing complex improvement projects through its life cycle, analyzing current business workflows, identifying opportunities for improvement and by designing, developing, evaluating, and implementing change ideas through the application of leading-edge improvement strategies and techniques.

Critical competencies include the ability to develop a lean based operating model within a clinical setting, expert knowledge in using and analyzing data for improvement, capacity to identify challenges and propose solutions, experience in teaching concepts of quality improvement and knowledge of design-based approaches to change. The successful candidate must be enthusiastic about enabling an organization to achieve excellence in people-centered care.

On a practical level, you will

Provide expert level QI knowledge and leads capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement.
Demonstrate advanced proficiency in formatting and manipulating data extracts sourced from diverse hospital information systems and ministry-provided reports, conducting thorough analyses, and generating comprehensive reports and data dashboards.
Facilitate and manage QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods.
Monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams.
Support the development of a coordinated, seamless, and integrated health system
Offers training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
Participates in development of department’s annual goals & objectives, monthly meetings which may impact operations and/or support department or corporate initiatives.
Build trust with staff and peers through excellence, respect, integrity, and compassion.
Be a champion for People-Centred Care with an unrelenting focus on improving experience for patients, families, staff, and physicians at NYGH and enabling change through co-design.

Qualifications

Bachelor’s degree in Engineering, Healthcare Administration, or current registration with a health professional regulatory body. Master’s degree preferred.
A minimum 5 years’ experience in continuous process improvement.
Proficiency in data analysis and interpretation, with the ability to gather, analyze, and present data using Microsoft Excel, statistical tools, and other relevant software to identify trends and measure performance effectively.
Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement.
Health care / hospital experience beneficial.
Advanced MS Office: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge are asset.

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular Position, 75 hours bi-weekly, with required day shifts, 8-hour shifts, in the Patient Experience and Quality Department We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

#INDG
#INDHP
#LI-BR1

  • Quality Improvement Specialist

    1 month ago

    Toronto, Canada University Health Network Full time

    Part-time - Department: Other (Not Listed) **Company Description**: University Health Network (UHN) is looking for an experienced professional to fill the key role of a **Quality Improvement Specialist** in the **Quality Improvement Review Committee (QIRC)**. The University Health Network, where “above all else the needs of patients come first”,...

  • Quality Improvement Specialist

    1 month ago

    Toronto, Canada Friends of Ruby Full time

    Salary: $42,000 - $62,000 **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager...

  • Quality Improvement Specialist

    1 month ago

    Toronto, Canada Friends of Ruby Full time

    **Friends of Ruby** Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing through Mental Health services, a Youth Drop-In Centre, and a Transitional Home. **Position Summary** The Quality Improvement Specialist reports to the Manager of Knowledge and Design...

  • Patient Safety

    1 month ago

    Toronto, Canada University Health Network Full time

    **Patient Safety & Quality Improvement Specialist** **Job Posting #: 926022** **Site: All sites** **Department**:Quality, Safety and Clinical Adoption** **Hours**:Quality, Safety and Clinical Adoption** **Salary: $84,068 - $105,086 per annum** **Status: Temporary Full-time** **Posted Date: November 02, 2023** **Closing Date: December 01, 2023** The...

  • Product Improvement Specialist

    1 month ago

    Toronto, Canada Safran Full time

    **Description du poste**: The Product Improvement Specialist will work across the functions liaising between the Engineering IPT's and Manufacturing investigating issues that arise during the manufacturing process and that require Engineering support to investigate and resolve issues, for example: 1) Investigate assembly problems 2) Sudden increase in NCR on...

  • Quality Specialist

    6 days ago

    Toronto, Canada Fluid Biomed Inc. Full time

    This is a unique opportunity to join a early-stage company to advance the development of a novel implantable medical device, ensuring its readiness for human use. Fluid Biomed is an innovative medical device startup focused on developing a cutting-edge neurovascular stent to treat brain aneurysms and enhance patient outcomes worldwide. We are seeking a...

  • Quality Specialist

    6 days ago

    Toronto, Canada Fluid Biomed Inc. Full time

    This is a unique opportunity to join a early-stage company to advance the development of a novel implantable medical device, ensuring its readiness for human use. Fluid Biomed is an innovative medical device startup focused on developing a cutting-edge neurovascular stent to treat brain aneurysms and enhance patient outcomes worldwide. We are seeking a...

  • Quality Specialist

    6 days ago

    Toronto, Canada Fluid Biomed Inc. Full time

    This is a unique opportunity to join a early-stage company to advance the development of a novel implantable medical device, ensuring its readiness for human use. Fluid Biomed is an innovative medical device startup focused on developing a cutting-edge neurovascular stent to treat brain aneurysms and enhance patient outcomes worldwide. We are seeking a...

  • Quality Specialist

    5 days ago

    Toronto, Canada Fluid Biomed Inc. Full time

    This is a unique opportunity to join a early-stage company to advance the development of a novel implantable medical device, ensuring its readiness for human use. Fluid Biomed is an innovative medical device startup focused on developing a cutting-edge neurovascular stent to treat brain aneurysms and enhance patient outcomes worldwide. We are seeking a...

  • Quality and Implementation Specialist

    1 week ago

    Toronto, ON, Canada University Health Network Full time

    The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its...

  • Director, Quality and Continuous Improvement

    3 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    3 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    3 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Director, Quality and Continuous Improvement

    3 weeks ago

    Toronto, Canada Cornerstone Building Brands Full time

    The Director of Quality and Continuous Improvement Canada will provide leadership, direction, and oversight of quality assurance and continuous improvement efforts for improved customer satisfaction and operational efficiency. This leader will report directly to the VP of Quality Assurance and Continuous Improvement with dotted line to the Vice President of...

  • Claims Process Improvement Specialist

    7 days ago

    Toronto, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Quality Specialist

    4 weeks ago

    Toronto, ON, Canada TalentWorld Full time

    Are you ready to dive into the exciting world of quality assurance and make a significant impact? We're on the lookout for a Quality Assurance Specialist to join our client in Mississauga ! As a Quality Assurance Specialist, you'll play a crucial role in ensuring our processes and policies meet the highest standards. Quality Assurance Specialist...

  • Quality Specialist

    6 days ago

    Toronto, ON, Canada TalentWorld Full time

    Are you ready to dive into the exciting world of quality assurance and make a significant impact? We're on the lookout for a Quality Assurance Specialist to join our client in Mississauga! As a Quality Assurance Specialist, you'll play a crucial role in ensuring our processes and policies meet the highest standards. Quality Assurance Specialist...

  • Migration & Improvement Specialist (Contract

    1 month ago

    Toronto, Canada Goway Travel Limited Full time

    **M365 MIGRATION & IMPROVEMENT SPECIALIST (CONTRACT POSITION - 2 MONTHS)** **Job Type**:Full Time **Location**:Remote **Are you passionate about reaching new heights?** **Are you excited by making a meaningful contribution?** **Do you want to be a valued member of an industry-leading organization?** **Look no further. Goway is always on the lookout for...

  • Cancer Care Quality and Implementation Specialist

    18 hours ago

    Toronto, Canada University Health Network Full time

    **JOB TITLE: Cancer Care Quality and Implementation Specialist (Temporary Full time)** **Job Posting #: 926185** **Site**:Princess Margaret Cancer Centre **Department**:Cancer Care Quality and Innovation **Reports to**:Cancer Care Quality and Innovation Manager **Hours**:37.5 hours per week **Salary**:$43.11 - $53.89 hourly: To commensurate with...

  • Technical Support and Quality Assurance Specialist

    4 days ago

    Toronto, Canada Mimosa Diagnostics Full time

    Hybrid Position (3 days per week in office) - Based in Toronto Full-Time Role ABOUT MIMOSA DIAGNOSTICS MIMOSA provides a proactive approach to vascular health and wound care, empowering clinicians to implement earlier interventions, or even prevent intervention altogether. Our products promote inclusive and equitable healthcare, enabling patients in remote...