Customer Account Agent

6 months ago

Saint John, Canada Eastern Credit Management Services Full time

**NOW HIRING - Customer Account Agent**

**Eastern Credit Management Services **is Atlantic Canada's leading credit management service company. We specialize in the collection of Consumer and Commercial accounts receivable. We represent many large, medium, and small businesses covering a wide range of markets and industries. We pride ourselves on our professional track record and the exceptional customer service our team provides to our clients and our client's customers.

We are now recruiting for a full-time **Customer Account Agent** to join our team at our office in Saint John, New Brunswick. The **Customer Account Agent** is responsible for managing a portfolio of client’s accounts at various stages of the credit and collection process. This position offers remote opportunities, depending on qualifications.

**Responsibilities**:

- Obtain payment and/or establish re-payment schedules.
- Maintain regular follow up on customer accounts and contact.
- Handling outbound and inbound customer calls.
- Negotiation of payment over the short term.
- Discuss payment options and rectify any account discrepancies.
- Utilize various skip tracing/locating routines.
- Adhere to both internal and external policies and procedures.
- Maintain security and confidentiality of company, client, and customer information.
- May include other office administration and client services duties as required.

**Qualifications**:

- Ability to service customers in both official languages preferred (English & French).
- Previous experience as a Customer Service Representative.
- Successful completion of post-secondary education or prior credit and collection or sales experience is an asset.
- Excellent communication skills (verbal, written, and telephone).
- Ability to execute in a fast-paced environment.
- Must be self-motivated with the ability to work independently with mínimal supervision.
- Professional work ethic.
- Ability to analyze challenges, overcome obstacles, and multitask.
- Strong computer skills.
- Targets and results driven.
- Must be organized with a focus on detail and accuracy.
- Reliable, dependable, and honest

**Employment with Eastern Credit Management Services Includes**:

- Competitive salary.
- Health and dental benefits.
- Potential bonus opportunities based on performance.
- On-the-job training

**NOUS EMBAUCHONS : Agent.e de compte client**

**Eastern Credit Management Services est le chef de file des sociétés de gestion de crédit au Canada atlantique. Nous sommes spécialisés dans le recouvrement des comptes clients des particuliers et des entreprises. Nous représentons de nombreuses grandes, moyennes et petites entreprises dans de nombreux secteurs commerciaux et industriels. Nous sommes fiers de notre bilan professionnel et du service exceptionnel que notre équipe offre, tant à nos clients qu’aux clients de nos clients.**

**Tâches**:
**- Obtenir le paiement et/ou établir un échéancier de remboursement.**

**- Maintenir un suivi et un contact régulier avec les comptes clients.**

**- Traiter les appels entrants et sortants des client.es.**

**- Négocier les paiements à court terme.**

**- Discuter des options de paiement et corriger toute anomalie de compte.**

**- Employer diverses procédures de dépistage/de recherche.**

**- Adhérer aux politiques et aux procédures internes et externes.**

**- Maintenir la sécurité et la confidentialité des informations sur l'entreprise et les client.es.**

**- Subvenir à d'autres tâches d'administration de bureau et de service à la clientèle, au besoin.**

**Compétences**:

- La capacité de servir les clients dans les deux langues officielles est privilégiée (anglais et français).
- L’expérience antérieure comme représentant.e du service à la clientèle.
- Un diplôme d'études postsecondaires ou une expérience antérieure en matière de crédit et de recouvrement ou de vente est un atout.
- D’excellentes compétences en communication (verbale, écrite et au téléphone).
- La capacité de travailler dans un environnement dynamique.
- Vous devez être motivé.e et pouvoir travailler de façon autonome avec un minimum de supervision.
- Une éthique de travail professionnelle.
- La capacité d'analyser les défis, de surmonter les obstacles et d'effectuer plusieurs tâches à la fois.
- De solides compétences en informatique.
- Vous devez être axé.e sur les objectifs et les résultats.
- Vous devez être organisé.e et mettre l'accent sur les détails et la précision.
- Vous devez être fiable et honnête.

**Un poste avec Eastern Credit Management Services comprend**:

- Un salaire concurrentiel.
- Un régime d’avantages médicaux et dentaires.
- La possibilité de primes basées sur le rendement.
- La possibilité de formation en cours d'emploi et de formation en français.

Pay: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supp

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