Contract- Customer Account Agent

6 months ago


SaintLaurent, Canada VW Credit Full time

Canada-Quebec-St-Laurent
- As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.
- Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.**Role Summary**
Communication with customers with past due accounts less than 30 days in order to make payment arrangements.

**Required Qualifications**
- Follow up / complete the administrative tasks associated with the calls received.

**Formal education**
- College Diploma (DEC)

**Experience**
- One year of experience in a customer service role
- Two to three years of experience in a role, that requires interaction/negotiation with clients over the phone.

**Competencies**
- Bilingual: excellent oral and written communication skills in both English and French;
- Negotiation skills
- Knowledge of the auto industry

**Work schedule**
- Day shift: Monday to Friday 8a.m to 4:30p.m; and at least one day per week from 9am to 6pm



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