Training Coordinator-longueil, Quebec, Cn

6 months ago

Longueuil, Canada Vertex Technologies Canada Inc Full time

**Coordonnateur **à** la formation - Customer Service - Longueuil, Quebec**

**Ce que nous offrons**:

- Poste permanent à temps plein 40h/semaine
- Travail hybride
- Horaires de travail flexibles
- Équilibre entre vie professionnelle et vie privée
- Faire partie d'une équipe avec un fort esprit de collaboration
- Assurance de groupe

**Une journée typique dans ce rôle**:

- Fournir un soutien logistique de bout en bout pour les événements de formation sur les sites locaux et éloignés.
- Organiser et programmer les salles de formation, les instructeurs, la restauration, la reproduction des documents imprimés, la préparation et/ou la commande d'autres matériels, ainsi que l'équipement nécessaire, le cas échéant.
- Soutenir et modérer les cours dispensés virtuellement.
- Communiquer avec les étudiants, les instructeurs, les fournisseurs ou les commanditaires d'événements par courrier électronique, téléphone, réunions virtuelles et réunions en face à face.
- Utilisation intensive du système de gestion de l'apprentissage (LMS) pour programmer des cours/classes, gérer et mettre à jour divers types de processus d'inscription et d'achèvement, et générer des rapports.
- Suivre et gérer les informations relatives aux cours/programmes, les exigences et l'accomplissement des tâches liées au soutien des événements.
- Réduire rapidement les problèmes connus et inattendus susceptibles d'avoir une incidence sur l'exécution réussie et en temps voulu d'un événement ou d'un programme de formation.
- Créer des mises à jour de la documentation de formation (par exemple, intégrer des questions d'enquête dans les diapositives PowerPoint de formation, créer des instructions étape par étape pour les participants aux classes virtuelles).
- D'autres tâches peuvent être assignées.

**Ce qu'il faut pour réussir dans ce rôle**:

- Licence en administration des affaires ou équivalent.
- Expérience de 1 à 2 ans dans un poste similaire.
- Vous devez posséder d'excellentes aptitudes à la communication commerciale écrite et orale en français et en anglais.
- Capacité à suivre des processus définis et à travailler de manière indépendante ou en équipe avec un minimum de supervision.
- Capacité à établir des priorités et à gérer soi-même les tâches qui lui sont confiées afin de respecter les délais des projets et les attentes en matière de coûts.
- Il doit posséder d'excellentes compétences en matière de service à la clientèle et de relations interpersonnelles.
- Expérience de l'établissement de rapports pour fournir des mises à jour aux clients (définir les paramètres corrects, analyser les données pour en vérifier l'exactitude et les problèmes, résumer les données et mettre en forme le rapport pour en faciliter l'examen).

**Note**:

- Des heures supplémentaires et du travail en fin de semaine ou en soirée peuvent être nécessaires pour le montage et le démontage d'une classe et pour d'autres activités de soutien.
- La capacité à soulever jusqu'à 25 livres est une fonction essentielle de ce poste.

**Training Coordinator - Leadership & Development - Longueuil, Quebec, Canada**

Come join our growing Learning and Development team at V2X Inc

The V2X Company is a global training services provider. We enable the companies and individuals we do business with to succeed through innovative learning solutions tailored to their needs. Each year, VPS supports over 270K hours of training in 141 different countries

**What we have to offer**:

- Full-time permanent position 40h/week
- Hybrid work
- Flexible working hours
- Work/life balance
- Be part of a team with a strong spirit of collaboration
- Group insurance

**A typical day in this role**:

- Provide end-to-end logístical support for training events for local and remote locations.
- Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment when applicable.
- Support and moderation of classes delivered virtually.
- Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports.
- Track and manage class/program information, requirements, and completion of tasks associated with event support.
- Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program.
- Create training documentation updates (i.e., embedding survey questions into Training PowerPoint slides, creating step-by-step instructions for virtual class participants)
- Other Job duties may be assigned.

**What you need to be successful in this role**:

- Bachelor’s degree in business administration or equivalent.
- 1- or 2-years’ experience in a similar position.
- Must possess excellent written and verbal business communication skills in French and English
- Abil

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