Leads Intake Administrator

1 month ago

Edmonton, Canada 4 Pillars Consulting Group Full time

**Leads Intake Administrator**

**Location**:Edmonton, Alberta

**Type**: Permanent, Full Time
- Position 1: Monday - Friday, 8:00 AM - 5:30 PM_
- Position 2: Tuesday - Saturday, 8:00 AM - 5:30 PM_

Imagine helping to reduce a person’s debt and relieving them of massive stress - you have just given that person’s life back to them You have become the reason why many of our clients choose 4 Pillars over other debt industry options.

**Position Description**
We’re looking for a collaborative and goal-oriented individual with experience communicating with prospective clients. The Leads Intake Administrator thrives on challenging workloads that directly affect the lives of our clients by helping them start our debt reduction and credit-building programs. Paired with your strong sales skills, you will be responsible for:

- Making 30-60+ phone calls per day to prospective leads via our internet phone system.
- Pre-screening prospective leads and inviting them to learn about their debt options.
- Inputting prospect data into our computer database and Customer Relationship Management System.
- Scheduling meetings for our client advisors.
- Following up with prospective leads after initial meetings with client advisors.
- Providing feedback on our advertising and marketing results/quality to management.
- Prioritizing workload to ensure timely communication with prospects and clients.
- Other duties as assigned.

**Qualifications Required**:

- Minimum grade 12 education is required. A business diploma or degree is an asset.
- 2+ years of customer service and sales experience is required.
- Call center experience in a bank or financial institution is strongly preferred.
- Passionate about building relationships with potential clients.
- Excellent and tactful communicator in speech, writing, and through technology.
- Extremely comfortable with technology and computers with good to expert skills.
- High to extreme attention to detail.

**Who You Are**
- A future leader that is always on time, dedicated, flexible, and actively engaged.
- Driven to excel and always willing to learn.
- Effective problem “preventer” using common sense when dealing with clients and other team members.
- Professional and respectful in attitude and attire.
- Compassionate and caring for clients and other team members.
- Outgoing, proactive, and career-minded by taking positive risks and sharing ideas.
- Amazing team player who builds other people up and brings them together.

**Why 4 Pillars**

Our passion and ability to help people are only as good as our team We are looking for people that identify with the core values that have been our backbone:

- Honesty
- Integrity
- Passion
- Empathy
- Respect

**In turn, we offer**:

- A fast-growing industry with a fast-paced multi-cultural office environment.
- A dynamic and rewarding workload.
- Make an impact working in a small, tight-knit office.
- Excellent health benefits after 3 months.
- Opportunity for advancement, and industry and personal development training opportunities may be available.
- A rewarding career with a nationwide company that helps individuals overcome their debt.

**How to Apply?**
- Submit your resume and/or cover letter.
- You must be legally permitted and entitled to work in Canada.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$43,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- EDMONTON, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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