Front Desk Agent/night Auditor

5 months ago


Peterborough, Canada Quality Inn Peterborough Full time

Reports to: General Manager, Front Desk Manager, MOD

*
Role/Responsibilities:

- Responsible for reservations from booking to check-out, ensuring guest requests are always met including payment, room requests, or any other check-in requests.
- This includes delegating and ensuring all tasks are completed by informing maintenance, housekeeping, laundry, and/or co-workers of what is needed to accommodate guests.
- Special requests and reservation needs are looked after with care and high priority.
- Ensuring express check-in is done through assignment of rooms, keys, and payments are processed on time.
- Well informed about the policies for payment, room allocation, cancellation policy, and all reservation details for all booking engines and websites.
- Ensuring policies are in line with Choice Hotels Canada and Comfort Inn policies.
- Pricing and inventory must be monitored regularly to ensure it meets market demand and aligns with comp sets.
- Front desk team must work as a cohesive unit in which all procedures must be the same in order to implement a standard practice.
- Guest concerns regarding payment, room, and stay must be resolved by the front desk agent using best practices, tact, and customer service to ensure guests are satisfied with stay and service.
- Reviews and requests must be monitored and responded to within a reasonable response time.

Hours of work: *
*

GSA must be able to work flexible shifts. All days are considered regular working days in the hotel, and consideration must be made of this. Holidays and weekends must not be consistently requested off.
*
*
Front Desk
- uniforms
- greeting guests, answering phones, reservations
- checking rooms, customer service
- Customer relation, reviews, in-house guests
- Exemplifies punctuality, professionalism, positive attitude and initiative.
- Completes Choice training for all relevant departments in the hotel
- Trains GSAs according to franchise standards, company values, and business demands.
- Ensure GSAs are fully knowledgeable about Choice Privileges and are signing guests up
- Ensuring GSAs are selling according to demand
- Ensuring GSAs understand safety procedures for hotel, employees, and guests.

Assures highest possible level of visitor and guest satisfaction by providing superior customer service.

Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

II. ORGANIZATION No direct reports

III. PRIMARY DUTIES AND ACCOUNTABILITIES % of Time Room Assignments, Changes, and Issues Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. 80% (Essential) Guest Service Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Ongoing Other Duties as Assigned Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. Properly compiles, completes, and distributes reports to all management and relevant staff. Reports any maintenance, security, or safety issues to the appropriate staff. 20%

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE High School Diploma or GED required. Previous front desk experience highly preferred. Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred. Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills. Excellent communication skills. May be required to stand for an extended period of time. Able to work a flexible schedule.
*

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $15.50 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2021-04-21



  • Peterborough, Canada Quality Inn Peterborough Full time

    Role/Responsibilities: - Responsible for reservations from booking to check-out, ensuring guest requests are always met including payment, room requests, or any other check-in requests. - This includes delegating and ensuring all tasks are completed by informing maintenance, housekeeping, laundry, and/or co-workers of what is needed to accommodate guests. -...

  • Night Auditor

    5 months ago


    Peterborough, Canada Westmont Hospitality Group Full time

    **Job Summary** The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. **Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and...

  • Front Desk Agent

    5 months ago


    Peterborough, Canada Quality Inn Peterborough Full time

    Reports to: General Manager, Front Desk Manager, MOD * Role/Responsibilities: - Responsible for reservations from booking to check-out, ensuring guest requests are always met including payment, room requests, or any other check-in requests. - This includes delegating and ensuring all tasks are completed by informing maintenance, housekeeping, laundry,...


  • Peterborough, Canada Stage barbershop Full time

    Job Title: Front Desk Receptionist - Stage Barbershop Location: Peterborough, ON **Job Type**: Part-Time About Us: Stage Barbershop is a modern, high-energy barbershop in the heart of Peterborough. We pride ourselves on providing top-tier grooming services in a sleek and welcoming environment. We’re looking for a motivated and personable receptionist to...

  • Front Desk Agent

    5 months ago


    Peterborough, Canada Comfort Hotel & Suites Full time

    **Job Type**: Part-time **Salary**: From $17.05 per hour Expected hours: 16 - 32 per week **Benefits**: - On-site parking - Store discount Schedule: - 8 hour shift - Day shift - Evening shift - Night shift Work Location: In person


  • Peterborough, Canada Baker Tilly Canada Full time

    **Front Desk Administrator** **Peterborough, Ontario, Canada**: Current Opportunities Baker Tilly KDN is hiring a Front Desk Administrator at our Peterborough office. At the heart of Baker Tilly KDN is our commitment to make a difference for our clients, communities and profession. Are you hyper organized and a great communicator? Work as part of a...


  • Peterborough, Canada Hampton Inn by Hilton Peterborough, ON Full time

    **About us** Hampton Inn by Hilton Hotel As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest...

  • Member Services Agent

    5 months ago


    Peterborough, Canada Trent University Full time

    **Job Purpose**: This position reports directly to the Assistant Director, Customer Engagement & Operations and receives leadership from the Sales & Special Events Coordinator (Team Lead). The Member Services Agent delivers front-line customer sales and service for the Trent Athletics Centre, with a focus on membership, program sales, and registration for...


  • Peterborough, Canada Peterborough Regional Health Centre Full time

    **Position**:Service Desk Technician **Department**:Information Technology **Position Status**:Full-Time Permanent **Union**:Non-Union **Number of Positions**:1 **WHY WORK FOR US**: Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our...


  • Peterborough, Canada Bennett's Furniture and Mattress Full time

    Bennetts Furniture & Mattresses has been a local trend setter since 1926, bringing the latest styles and best value to the Campbellford, Peterborough and now Kingston areas. With family values at our core, we have earned a reputation for providing an exceptional customer experience and a fantastic work environment. We are looking for a high energy, customer...


  • Peterborough, Canada Bennett's Furniture and Mattress Full time

    Bennetts Furniture & Mattresses has been a local trend setter since 1926, bringing the latest styles and best value to the Campbellford, Peterborough and now Kingston areas. With family values at our core, we have earned a reputation for providing an exceptional customer experience and a fantastic work environment. We are looking for a high energy, customer...


  • Peterborough, Canada Peterborough Regional Health Centre Full time

    **Position**: Service Desk Technician **Department**: Information Technology **Position Status**: Full-Time Permanent **Union**: Non-Union **Number of Positions**: 1 **Location**:Peterborough - On site **WHY WORK FOR US**: Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a...


  • Peterborough, Canada Bennett's Furniture and Mattresses Full time

    **Purchasing and Front Office Assistant** Bennett’s Furniture & Mattresses has been a local trend setter since 1926, bringing the latest styles and best value to the Campbellford, Peterborough and now Kingston areas. With family values at our core, we’ve earned a reputation for providing an exceptional customer experience and a fantastic work...

  • Front of House Manager

    3 months ago


    Peterborough, Canada Publican House Brewery & Pub Full time

    **Title** Front of House Manager **Summary** Reporting to Ownership, the Front of House Manager is responsible for overseeing all Front of House operations. The Front of House Manager shapes our customer’s experience by maintaining the Brew Pub’s appearance, hiring & training quality staff and ensuring exceptional customer service. The Front of House...

  • Lead Concierge

    3 months ago


    Peterborough, Canada Coldwell Banker Electric Realty, Brokerage Full time

    **About Us**: Coldwell Banker Electric Realty is a dynamic real estate brokerage dedicated to providing exceptional service and unmatched expertise to agents and clients alike in Peterborough and the Kawarthas and surrounding areas. We pride ourselves on being at the forefront of innovation and agent-centric real estate solutions. As we continue to grow and...

  • Concierge Associate

    6 months ago


    Peterborough, Canada Coldwell Banker Electric Realty, Brokerage Full time

    **About Us**: Coldwell Banker Electric Realty is a dynamic and newly opened real estate brokerage dedicated to providing exceptional service and unmatched expertise to agents and clients alike in Peterborough and the Kawarthas and surrounding areas. We pride ourselves on being at the forefront of innovation and agent-centric real estate solutions. As we...


  • Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Operational Agent

    6 months ago


    Peterborough, Canada Le Boat Full time

    **Join Our Team for a Seasonal Adventure!**: Position: Operational agent Location: Peterborough, Ontario - Canada Department: Operations Start Date: 2nd April Contract type: Seasonal, until 31st October Line Manager: Base manager This is a very important ‘front line, first impression’ position which will showcase our fleet to our customers. We are...


  • Peterborough, Canada Dairy Queen Full time

    Dairy Queen Are you already working or interested in the Quick Service Food Industry? We have available openings in all positions throughout the Lansdowne East Peterborough store from Front counter, Grill/Chill and Food Prep. We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about...

  • Receptionist

    2 months ago


    Peterborough, Canada Battye Mechanical Services Inc Full time

    **Job Overview** **Responsibilities**: - Greet and assist clients and visitors in a warm and welcoming manner. - Manage incoming calls using phone systems, directing them to the appropriate personnel. - Perform data entry tasks accurately and efficiently, maintaining up-to-date client records. - Schedule appointments and manage the front desk calendar. -...