Service Desk Technical Support Specialist

1 week ago

Peterborough, Canada Fleming College Full time

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The Service Desk Technical Support Specialist is the initial point of contact for resolving technical issues for Fleming College users. They will provide hardware, software, and network connection troubleshooting for a wide variety of devices including workstations, printers, mobile devices, and phones and will provide advice or one-on-one training to users.

The Service Desk Technical Support Specialist ensures effective, timely and accurate creation and resolution of service tickets. Communicates updates on a day-to-day basis, particularly regarding critical issues. Escalates tickets when necessary to IT Network/Evolve team when appropriate. Works closely with IT Network/Evolve teams to collect appropriate ticket info to assist in the resolution of problems.

The Service Desk Technical Support Specialist supports and facilitates learning in the Learning Commons by responding to student questions and assisting with the use of software.

Please Note: This position has been designated as 100% on campus.

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:
Completion of a two (2) year diploma in Computer Technician in the field of Computer Systems or Information Technology along with three (3) years of experience including:

- Extensive experience providing front-line technical customer service experience in an enterprise environment to a variety of clients.
- Experience troubleshooting, installing and removing hardware components, i.e. network cards, RAM, hard drives, and other computer components. Knowledge of different operating systems (Windows, Mac and Linux)
- Experience with network troubleshooting and wireless protocols.
- Experience supporting mobile computing and various networked peripherals in an enterprise environment.
- Intercampus travel is required. A valid driver’s license is required.

**Please Note - Support**:
**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

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