Customer Service Representative
6 months ago
**Total Home Windows and Doors** is a well-established company that provides window and door replacement and installation services to customers across the GTA and the surrounding areas. We aim to provide our customers with the best custom product and customer service possible.
Due to the increasing number of inquiries, we are looking to hire a part-time **Customer Support Representative** to help manage customer appointments and communications.
**RESPONSIBILITIES & ACCOUNTABILITIES**
- Answering incoming phone calls
- Scheduling and confirming appointments with customers
- Working with the CRM system
- Providing excellent customer service and ensuring customer satisfaction
**QUALIFICATIONS**
- Excellent English language skills, both spoken and written
- Willingness to learn and adapt to new digital tools
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Open-mindedness and eagerness to take initiative and suggest improvements
- Experience in the windows and doors installation industry is preferred, but not required
**JOB TYPES**: Part-time, Permanent
**SCHEDULE**:
- 4-hour shift (4 PM - 8 PM)
**EXPERIENCE**:
- Customer Support: 1 year (preferred)
- Windows and Doors Industry: 1 year (preferred)
**Job Types**: Part-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 24 per week
**Benefits**:
- Company events
- Store discount
Schedule:
- 4 hour shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
**Education**:
- Secondary School (preferred)
**Language**:
- English (required)
Work Location: In person
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