Knowledge Analyst, IT Governance

2 weeks ago

Hamilton, Canada FirstOntario Credit Union Full time

Are you a student or recent graduate looking for an exciting opportunity to grow your skills in the financial industries sector? FirstOntario Credit Union is excited to welcome students to work at our organization from May to September, 2024.

**The Advantages to being a FirstOntario Summer Student**:

- Competitive wages and Career development opportunities
- Volunteer opportunities through Blue Wave
- Access to our Employee Assistance Program which is designed to improve your mental and physical health and productivity at work, school, and home

**Why FirstOntario?**

FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to loans and mortgages and highly qualified investment advice. Our Membership does more than save you money on fees, it also makes you an Owner. At FirstOntario, we believe the best way to ensure our success is by supporting the communities we serve. That's why our policies include volunteering our time, talent and resources to worthy local causes and events. It's also why we reinvest our profits in the same places they're earned, and why we sponsor programs that promote financial literacy and economic development.

**Job Overview**
The Knowledge Analyst (Technical Writer, Trainer) is responsible for providing Knowledge Management and technical writing and training support. In the role the Knowledge Analyst will review, update, organize existing documentation and provide training to IT to align with ISO 27001 guidelines.

**Role**
- Be a highly organized individual with excellent time management skills.
- Participate with interviews and assessments to enhance and deliver systems related tools and technologies, including developing new procedures for electronic records, data, and digital information
- Identify and classify data repositorties and assist with other data governance activities.
- Collect, organize, and maintain content for Knowledge Repositories
- Disseminate knowledge through training and documentation
- Develop and maintain documentation templates to align with standards
- Organize, write, edit, and produce documentation for IT, staff and external users.
- Perform scheduled reviews to evaluate existing documentation and make recommendations for improvements to our documentation
- Coordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verification
- Ensure documentation complies with all applicable specifications, standards
- Perform other duties as required

**Required Skills**:

- Working towards a University degree/College diploma in the field of Computer Science and/or Information Security
- Previous experience developing, editing, process, procedures, guidelines, training aids and the lifecycle of the documentation
- Excellent Microsoft Office skills
- Inherently demonstrate a high level of integrity and be trustworthy
- Be quick to respond to requests for service from all of your clients
- Be flexible and adaptable to changing priorities
- Openly share your knowledge with the teams
- Be approachable with your superior interpersonal skills, written and verbal communication skills
- Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

**Our Story**

Our emphasis on service means we're constantly searching for new team members whose dedication to helping people is as powerful as their ambition to succeed. We're committed to providing professional development, and to extending employee activities beyond day-to-day operations to support the communities where we're located. Our people are the difference, it's a part of why we love coming to work.

FirstOntario is proud and privileged to be able to assist and touch the lives of so many in our communities.
- We believe giving back to our communities helps everyone.
- We believe in volunteering, active community support and participation.
- We believe in investing our profits back into the credit union and the community.
- We believe in finding solutions to help our Members and communities.

If this sparks your interest and you demonstrate high levels of integrity and credibility, we should talk. Check out our website for the full job description and prepare your cover letter and resume listing your experience, qualifications, and submit it online through our careers page on the company website.

We appreciate all who express interest; however, only those selected for an interview will be contacted. No phone calls please.

FirstOntario Credit Union will provide accommoda

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