IT Network Analyst

3 weeks ago

Hamilton, Canada ArcelorMittal Dofasco Full time

Requisition ID: 29825

Do you want to work at one of
**Canada’s Top 100 Employers?** We’re looking for people who are driven by excellence to work with innovative technology to create the material tomorrow’s world will be made of.

At ArcelorMittal Dofasco, we play a key role in North America’s advanced manufacturing supply chain working with the top automotive, energy, packaging, and construction brands to develop lighter, stronger and more sustainable steel products - from cans to cars.

We are at the forefront of the steel industry with a plan to change the way we make steel to significantly reduce GHG emissions in the short term, while reaching net zero before 2050. Ours will be the first integrated steelmaking site in the world to make this transformation and it will happen by 2028. Our global company is leading the world with significant decarbonization projects in North America and Europe and our site is key to this plan.

ArcelorMittal Dofasco is Hamilton's largest private sector employer with more than 4,500 employees, shipping 4.5 million net tons of high quality flat carbon steel annually. Our iconic tagline "Our Product is Steel. Our Strength is People. is a true expression of our belief that our people are our competitive advantage.

**ArcelorMittal Dofasco**

**Information Technology Services Department**

**I.T. Network Analyst**

The IT Network group supports provisioning and management of the corporate local and wide area computer networks for the North America IT Shared Service. IT Networks also participates in and leads standardization projects in the Americas.

**Major Responsibilities**:

- Support LAN, WAN, and WiFi infrastructure; including day to day changes, troubleshooting and support of existing infrastructure, as well as proactive work such as patching and security updates, capacity planning, and addressing inefficacies with current deployment in a predominantly Cisco environment
- Assist in troubleshooting networking issues using various tools available to you
- Supporting network related infrastructure that support network tools and services, with technologies that include Windows Servers, SNMP, RADIUS, configuration backup, packet capture, etc
- Interface with users to identify business requirements to manage installation projects or service activities relating to networking
- Interface regularly with IT, Process Automation, and operational technology groups to assist with various work efforts those groups are leading
- Build and maintain vendor relationships with vendors who provide support, services and equipment for ArcelorMittal Dofasco
- Adhere to proper IT support methods including proper documentation of systems and solutions, following all change management process requirements, as well as regularly updating trouble tickets and requests with proper case notes
- Participate in North American and global network relationship synergies by providing support or knowledge sharing with counter parts at other ArcelorMittal plants
- Regularly visit the plant floor, weekly or as required, to perform network related work in an industrial heavy manufacturing environment
- Strict adherence to Dofasco safety procedures, and a constant awareness of safety, in all aspects of a job or task

**Education and Experience**:

- Bachelor’s Degree or Diploma in Computer Engineering, Computer Systems Technician, or similar
- Minimum 2-5 years of experience, encompassing:

- Day to day support of enterprise networking with Cisco experience preferred
- Wireless, LAN and WAN technology with common protocols in these areas
- Using IT Service Management Software to document and track work
- Working experience with common IT technologies such as server and network administration in both Linux and Windows, VMWare, and Citrix with a focus on network related technologies
- Working knowledge of common IT hardware and services (end devices, printers, infrastructure services such as DNS, DHCP, etc)
- Experience not required but considered an asset
- VoIP with Cisco Call Manager
- Packet level troubleshooting; experience with WireShark or similar type tool sets
- Working with PLCs and OT network equipment

**Knowledge and Skills**:

- Self-motivated and self-driven to manage work to advance our business and technical goals
- Excellent analytical, troubleshooting, and decision-making skills
- Ability to demonstrates strong teamwork, communication, documentation and collaboration skills
- Awareness of emerging IT trends and directions
- Knowledge of computer network physical cabling mediums including both fiber optic cables and connectors and traditional copper cabling
- Ability to learn new technologies and adapt them to current understanding of network practice
- Competency with security concepts and VPN technologies and associated protocols
- Knowledge not required but considered an asset
- Foundational understanding of PLC’s and control systems

**Work Environment**:
**Hours of Work**:

- Sta

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