Business Analyst

3 weeks ago

Hamilton, Canada McMaster University Full time

**Schedule**
Monday to Friday; 8:30 am to 4:30 pm

**Education Level**

Bachelor’s degree in Computer Sciences, Business or a related field of study

**Career Level**
10 years of relevant experience

At McMaster University, our people are our most valuable asset. We strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster’s profile and stature has evolved to one of the Top 70 Universities in the World and we are recognized as Canada’s Most Research Intensive University. McMaster is also recognized as one of the top employers in the Hamilton/Niagara region and has been recognized as one of Canada’s Top Diversity employers in each of 2019, 2020 and 2021.
Our University Technology Services team mission is to provide exceptional customer service and a high level of support to the McMaster community. Critical to the success of this role we stand by and value integrity, mutual respect, collaboration and cooperation in support of the University’s IT Strategic Vision of a connected One IT community.

**About the position**
The Business Analyst reports to and works closely with the Associate Director of Strategic Projects and a member of the IT Strategy Implementation Team within the office of the Assistant Vice President and Chief Technology Officer. This role will be responsible for completing the analysis for Projects specifically tied to initiatives related to the McMaster IT Strategic Operations Plan and will ensure that a full and robust analysis framework and processes are undertaken to ensure the success of all projects.

This role requires a professional with a demonstrated record of solid Business Analyst experience and skills set and will be responsible for analysis for strategic enterprise level projects identified during the McMaster IT strategic plan and approved through the IT Governance process. The IT Governance process is a framework for aligning IT resources with the strategic direction of the University; ensuring that projects are evaluated against a common framework, a broad group of stakeholders are involved in the proposal and evaluation process and that projects are monitored and measured.

**Key Responsibilities**:
**Analysis and Solution Definition**
- Facilitate large group information / requirement gathering sessions, and training workshops.
- Work closely with business owners to determine business requirements, eliciting requirements through interviews, document analysis, workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and work flow analysis.
- Analyze and critically evaluate information gathered from multiples sources, reconciling conflicts and deconstructing high-level information in to details. Translate abstract concepts into concrete ideas that are easily understood by non-specialist audiences
- Conduct in-depth Interviews with project sponsors to gather their user requirements, identify potential strengths and weaknesses of current solution and environment (SWAT analysis), and work with a team to provide a solution.
- Current state, future state gap analysis
- Develop and document business requirements according to standard templates, using natural language. Document business process descriptions and analysis including business rules and workflow. Write business cases.
- Provide timely and comprehensive reports on institutional business requirements

**Manage Client and Vendor Relationships**
- Collaborate with project managers, project team members and sponsors to determine the scope and vision of the project.
- BA acts as the conduit between the client community and the development and business process re-engineering team, or vendor through which requirements flow.
- Provide expertise to clients with respect to the objectives of business process design.

**Organizational Responsibilities**
- Identify project stakeholders and establish user classes and their characteristics.
- Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Work with stakeholders and the project team to prioritize collected requirements.
- Review and analyze the effectiveness and efficiency of existing requirement gathering processes.
- Translate and promote conceptual user requirements into functional requirements that are comprehensible to developers and the project team.
- Request for Proposal, Request for Information and Request for Quote development (RFP/RFI/RFQ)
- Communicate changes, enhancements, and modifications of business requirements to project managers, sponsors, and other stakeholders.
- Complete estimates of time and resources required for the implementation and analysis of new processes.
- Conduct cost-benefit analysis which may involve complex calculations of service levels and benefits incl

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