Quality Assurance Analyst

2 weeks ago

Hamilton, Canada Momentum Financial Services Group Full time

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

Job Description

GENERAL FUNCTION

The QA Analyst plays a crucial role in ensuring exceptional customer service by supporting adherence to established policies, procedures, call, text, and email compliance, as well as federal and provincial regulations within collection practices. Conducting consistent and objective analysis, the analyst enhances the quality of collection communication for the entire team. Accountable to all staff and management ensuring that all staff is adhering to call/text/email control and call/text/email quality expectations by providing timely feedback to supervisors and managers. Collaborating closely with collections supervisors, managers, and identifying trends and opportunities within customer service and collection negotiations, the QA Analyst actively contributes to the continuous refinement of processes.

RESPONSIBILITIES

  • Conducting daily monitoring of collection calls, texts, and emails, delivering well-documented feedback to both supervisors and managers.
  • Generating reports and feedback tailored for management use
  • Providing constructive feedback to supervisors and management, addressing observed trends from monitoring observations
  • Identifying trends and training opportunities, making insightful recommendations for impactful changes.
  • Fulfilling other assigned duties with dedication and efficiency, ensuring a comprehensive approach to supporting the team's overall objectives.
Qualifications

EDUCATION

  • High School diploma/GED, Post-secondary education considered an asset

EXPERIENCE

  • 1-2 years of customer service experience preferred, collection experience is an additional plus

SKILLS

  • Intermediate-level proficiency in MS Office, focusing on Word and Excel
  • Knowledge of provincial collections laws in Canada
  • Ability to provide constructive and factual feedback, both written and verbal
  • Excellent verbal and written communication skills
  • Proactive mindset with a strong work ethic
  • Ability to work with minimal supervision in a fast-paced, team-oriented environment
Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

#J-18808-Ljbffr

  • Quality Assurance Associate

    1 week ago

    Hamilton, Canada AtomVie Global Radiopharma Inc. Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases.**About the Role** - Reporting to the Supervisor, Quality Assurance Operations, the - **Quality Assurance...

  • Quality Assurance Associate

    1 day ago

    Hamilton, Canada Centre For Probe Development And Commercialization Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** Reporting to the Supervisor, Quality Assurance Operations, the - **Quality Assurance...

  • Specialist, Quality Assurance

    6 days ago

    Hamilton, Canada Stryker Corporation Full time

    **Job Overview** This position is responsible for the ongoing support and maintenance of the Quality Management System, through GMP and QA related activities, acting in compliance to drug, natural health product, medical device, cosmetic and CTO regulations. This individual must serve as a contributing member of the QA team while championing Stryker’s...

  • Manufacturing Quality Assurance Manager

    2 weeks ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality About OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manufacturing Quality Assurance Manager

    1 week ago

    Hamilton, Canada OmniaBio Full time

    Reports to:Vice President, Quality Assurance & Regulatory ComplianceDepartment:QualityAbout OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manufacturing Quality Assurance Manager

    1 week ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality About OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manufacturing Quality Assurance Manager

    1 week ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality About OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manager, Manufacturing Quality Assurance

    7 days ago

    Hamilton, Canada Omniabio Full time

    **About OmniaBio**: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and gene therapies and...

  • Manufacturing Quality Assurance Manager

    Found in: Whatjobs CA C2 - 2 weeks ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality About OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca ), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manufacturing Quality Assurance Manager

    Found in: Appcast CA A2 P - 1 week ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory ComplianceDepartment: QualityAbout OmniaBio:OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Manufacturing Quality Assurance Manager

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Hamilton, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory ComplianceDepartment: QualityAbout OmniaBio:OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Data Quality Assurance Technician

    1 day ago

    Hamilton, Canada Catholic Children's Aid Society of Hamilton Full time

    **Reporting to**:Quality Assurance Supervisor **Classification**:Part Time Temporary. 4 FTE; 2 days per week (1 year contract); Union **Salary Range**:As per Band 5: $56,121.00 - 66,814.00 per annum prorated based on.4 FTE **Starting Date**:As soon as possible **Application deadline**:11:59 PM August 13, 2023 - Guided by Catholic values and teachings, we...

  • Manufacturing Quality Assurance Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Hamilton, ON, Canada EightSix Network Inc Full time

    Reports to: Vice President, Quality Assurance & Regulatory ComplianceDepartment: QualityAbout OmniaBio:OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Quality Assurance Associate

    1 week ago

    Hamilton, Canada AtomVie Global Radiopharma Inc. Full time

    AtomVie is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. **About the Role** Reporting to the Supervisor, Quality Assurance Tech-Transfer, the* Quality Assurance Associate...

  • Quality Assurance Manager Manufacturing

    Found in: Jooble CA O C2 - 2 weeks ago

    Hamilton, ON, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and...

  • Associate Ii, Quality Assurance

    2 days ago

    Hamilton, Canada Omniabio Full time

    **About OmniaBio**: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract development and manufacturing organization (CDMO) dedicated to cell and gene therapies and...

  • Manufacturing Quality Assurance Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Hamilton, ON, Canada OmniaBio Full time

    Reports to: Vice President, Quality Assurance & Regulatory Compliance Department: Quality About OmniaBio: OmniaBio Inc. is a subsidiary of Toronto-based CCRM (ccrm.ca), a leader in developing and commercializing regenerative medicine-based technologies and cell and gene therapies. OmniaBio’s facility will be Canada’s first commercial-scale contract...

  • Food Production-quality Assurance

    1 week ago

    Hamilton, Canada Pure Edibles Inc. Full time

    **Pure Edibles** has over 30 years of food experience, we pride ourselves in the creation, development, testing, and production of gourmet sauce recipes, to perfection, for our customers. We use all natural, non gmo, organic ingredients, no fillers, or dehydrated vegetables, to ensure the freshest of ingredients in all our products. Our team is seeking a...

  • Quality Assurance Inspector

    2 days ago

    Hamilton, Canada Gardenia tile Full time

    Quality assurance inspector for new construction sites only responsible to pre-check new house conditions such as floor conditions drywall and wall conditions prior to sending tile installers to install tile, as well post inspections after tile work is completed to sign off on installers work. i.e. floor conditions squareness of shower wall etc. all...

  • Product Testing

    Found in: Jooble CA O C2 - 1 week ago

    Hamilton, ON, Canada QReserve Inc. Full time

    Quality Assurance and Product Specialist QReserve Inc. is a thriving software company headquartered in Hamilton, Ontario, Canada. We specialize in top-tier scheduling and resource management software solutions that are deployed in hospitals, prestigious post-secondary institutions, publicly traded life science companies and private sector organizations all...