Intern, Volunteer Experience

3 months ago

Calgary, Canada Wilder InstituteCalgary Zoo Full time

This is your opportunity to create an impact and learn about Volunteer Management at the Wilder Institute/Calgary Zoo The Wilder Institute/Calgary Zoo is seeking a **temporary full-time** **Intern, Volunteer Experience** to support the Volunteer Experience team throughout ZOOlights and the Winter Season.

The Intern, Volunteer Experience will assist in the delivery of the Volunteer Programs and services. Reporting to the Manager, Volunteer Experience, the Intern will work directly with volunteers, provide guidance and support to volunteers, and support with administrative tasks.

**Our Purpose** | We act for wildlife; saving species and inspiring people to join us.

**Our Vision** | Our vision is a future where people and wildlife thrive, together.

**Contract**:

- Contract Start: November 4, 2024
- Contract End: February 28, 2025

**What you will do**:

- Use Better Impact (Volunteer Management System) for maintaining volunteer records, schedules, and hours
- Track inventory of Volunteer Experience supplies and resources
- Significant on-grounds, day-to-day coordination of our adult and youth volunteer
- Work with the Volunteer Experience Manager and Coordinator to ensure that volunteers receive the appropriate level of supervision
- Being lead point of contact for volunteers on one weekend day per week
- Support the regular, informal volunteer recognition initiatives to inspire continuous service and convey the organizations gratitude
- Support formal volunteer recognition activities and events to recognize the contribution of volunteers to the organization
- Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations
- Support with minor coaching moments and escalating coaching and performance management situations to the Volunteer Experience Team
- Other related responsibilities as required or assigned

**What you will bring**:

- 1 year experience in general administration is required
- High School Diploma is preferred
- Post Secondary Diploma in Human Resources, Volunteer Resources, Tourism or Development is an asset
- Experience working with volunteers is preferred
- Experience volunteering in the community is an asset
- Strong customer focus
- Proficiency in the use of Microsoft Office. Experience with SharePoint is an asset
- Comfortable learning and adapting to new computer systems quickly
- Ability to function independently and as part of a team
- Detail oriented
- Excellent written and verbal communication skills
- Demonstrated time management, and organizational skills
- Maturity and ability to navigate challenging situations

**Working Conditions**:

- Will work in an office environment, but monitoring the activities of volunteers may sometimes take them into nonstandard workplaces across the Wilder Institute/Calgary Zoo worksite.
- A high degree of mobility across the ground is required.
- Must be able to work a Sunday - Thursday work schedule; because of the nature of our work, this position will be required to work a variety of shifts, including weekends, some evenings, and holidays
- Work alone one weekend day and evenings

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

**What the Zoo Offers**:

- Discounts on food, beverage, and merchandise
- Participation in the Staff Pass Benefit plan
- A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.
- Applicants must be legally entitled to work in Canada._
- _

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone **feels welcome and empowered to bring their authentic selves** **to work. As a conservation organization, **we respect and value the diversity of all life** and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the **value of diversity, equity, and inclusion**, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

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