Intake Coordinator and Administrative Assistant
5 months ago
**JOB TITLE**: Intake Coordinator and Administrative Assistant
**Psychology Clinic Intake Coordinator/Administrative Assistant**
**Does this describe you?**
- I am tech-savvy
- I am an excellent communicator (verbal & written)
- I have good work habits : I am organized, I prioritize and manage time effectively
- I enjoy connecting with people and talking over the phone
- I am good at problem-solving & troubleshooting
- I am able to manage confidential information
**Main Responsibilities**:
- Return calls and match potential clients with the therapist
- Respond to online inquiries for therapy services
- Track incoming referrals in our system
- Add new clients and manage existing clients using online software
- Answer questions to clients and therapists (we will train you)
- Generally be awesome and helpful
- Help with other activities to support the clinic operations
**What We Offer**
- Part-time in-person position
- Some evenings and weekend time are required
- We cultivate a culture where you can express your ambition through various initiatives
- Possibility to grow within our company including leadership positions
- A lively, thriving practice
**Availability** - Shift of 4 to 5 hours a day, total of 20/25 hours per week, flexible.
**Location** - 7626 Yonge Street, Thornhill. L4J 1V9.
Easy public transport access and free parking
**Experience/Skills**
- Minimum 3 years' experience as an intake coordinator and/or client care preferably in a health-related clinic or wellness center.
- Minimum 5 years’ experience in Administration
- Tech-savvy with proficiency in various systems.
- Organized
- Experienced in creating and implementing administrative procedures.
- Proficient in team management and possess outstanding communication skills.
- Passion for mental health and a positive, professional attitude.
- Self-directed and capable of achieving goals independently.
- Familiarity with reports to track team performance.
- Proficient in Google Workspace and comfortable with technology like website content editing on WordPress.
- Resourceful, adaptable, and proactive in resolving issues.
**Additional Skills (preferred)**
Experience with project management systems (ClickUp), communication tools (Slack, Ring Central), appointment scheduling (JaneApp), website content management (WordPress), and marketing platforms (Mailchimp or similar, Facebook, Instagram).
**How to Apply**
To apply, please fill out the Application form and submit to our Recruiting team.
We will reply to you within 48 hours.
We encourage you to visit our website to learn more about who we are, our mission and start envisioning what working with the CBT team would be like.
We look forward to getting to know you
CBT Psychology Team
**Job Type**: Part-time
Pay: Based on Experience
Ability to commute/relocate:
- Thornhill, ON L4J 1V9: reliably commute or plan to relocate before starting work (required)
- You are an extrovert who likes to communicate with clients and therapists, providing them with support for their requests
- You are detail-oriented, you want to make sure that all the things on your list get done on time
- You are good at prioritizing the projects based on urgency
- You enjoy coordinating office tasks and ensure they run smoothly
- When giving verbal instructions, you are able to make notes to complete these projects
- You are good at understanding written instructions (SOPs) and following procedures and update these as necessary
- You are energetic and empathetic
- You enjoy bringing new ideas to improve our processes and systems based on your experience
- You have a friendly attitude and love to promote a positive work environment
- You are able to train and manage student volunteers. This includes delegating tasks and ensuring that they are completed on time and in compliance with our operations guidelines
- You are a problem solver
- You are able to track payments, follow up and process invoices, and communicating with bookkeeping
- Assist with hiring and onboarding new staff members
- Manage inventory of office supplies, and place orders as necessary
- Prepare and participate in staff meetings and team parties
- Maintain and handle personal health information in a confidential way and in accordance with provincial regulations
- Must have a reliable and problem-free computer system to ensure seamless job performance and mínimal disruptions.
**Job Type**: Part-time
**Benefits**:
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Thornhill, ON L4J 1V9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you commit to working for a minimum of 2 years?
**Experience**:
- Administrative: 3 years (required)
**Language**:
- English fluently (required)
Work Location: In person
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