Ba with Contact Center Exp

2 weeks ago


Toronto, Canada Synkriom Technology Pvt. Ltd. Full time

Good BA Experience with knowledge of Contact Center is mandatory
- Experience in working directly with clients on Contact Center Analytics use cases
- Contact Center Experience: Working knowledge in contact center operations/ products and business processes.
- Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.
- Document business requirements, functional/non-functional requirements, use cases and call flows.
- Define Business Solutions around IVR and Routing Requirements.
- Knowledge of CCAS experience - good to have
- Experience on Business Analysis tools like JIRA / Visio etc

**Salary**: $16.55-$67.32 per hour

Schedule:

- 8 hour shift



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