Guest Services Coordinator

5 months ago

Regina, Canada Compass Group Full time

Location: Regina, SK

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Job Details**:
Monday to Friday Corporate Schedule

Additional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan

**Job Summary**:
Reporting to the Compass lead and in collaboration with the onsite Location Lead, the** Guest Services Coordinator and Reservations Agent** will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Canada. You will provide Workplace support and solutions to professionals within an 89,000 square foot office.

If you were to come on board as our **Guest Services Coordinator & Reservations Agent**, we’d ask you to do the following for us:

- Provide engaging and anticipative service to all office employees, executives, and visitors.
- Closely manage office reservations through internal systems and reservations inbox, ensuring that all office guests are provided with the workspace or meeting rooms best suited to their needs.
- Manage office access card requests using internal system, and complete associated audit duties.
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience.
- Order and restock supplies and consumables.
- Carry out instructions for security, fire, health, and safety guidelines as required.
- Register and check in clients and visitors as required using internal systems.
- Assist with room set ups and catering requests.
- Conduct opening and closing duties.
- Support office health and safety duties as required.
- Share information about the office, building, surrounding areas, transportation, local attractions and restaurants, and other points of interest.
- Light housekeeping duties as required.
- This position requires prolonged standing and walking, with frequent bending.

Think you have what it takes to be our **Guest Services Coordinator and Reservations Agent**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

- Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.)
- Excellent written and verbal communication skills
- Strong relationship building skills.
- Detail oriented with strong analytical skills.
- Strong technical skills and ability to quickly learn and operate internal and external systems.
- Ability to manage competing priorities and meet frequent deadlines.
- Resourceful and adaptive with strong problem-solving abilities

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