Hotel Front Desk Supervisor
2 months ago
At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.
**We are excited to be recruiting for a Hotel Front Desk Supervisor at our Wyndham Garden Winnipeg Airport Location.**
**This is a full-time position, and the hours will be **days, evenings, and weekends**, depending on hotel business levels and staffing levels. Open Availability is required.**
Wyndham Garden is a full-service hotel located on the first Urban Reserve in Winnipeg; the Long Plain Madison Reserve located on Treaty 1 territory. The hotel is owned by Long Plain First Nation and will be operated by Winnipeg based Sparrow Hotels. The hotel features 132 guest rooms, pool, waterslide, fitness centre, 5800 square feet of flexible meeting space, dining room, café, and 230 parking stalls.
**Position Summary**:
The Front Desk Supervisor must possess exceptional communication skills to effectively engage with both staff and guests. They should demonstrate strong leadership in delivering superior guest service, mastering the technical aspects of the role, and executing administrative responsibilities with efficiency and accuracy. A solid understanding of the hotel industry is essential, along with a proactive approach to identifying potential challenges related to staffing or guest concerns and implementing effective solutions that benefit the hotel and its guests.
**Duties & Responsibilities**:
- Assist in documenting staff growth, areas of weakness, service skills and incentive program progress
- Assist in new hire orientation and training
- monitor reservations and requests, package and enhancement bookings ensuring all necessary steps are taken, and supplies needed are ordered or on hand
- Daily administrative tasks including filing, printing of reports, audit pack reviews, no show processing, 30-day group cut off reports and travel agent commission forms
- General accounting error corrections
- Be the primary leader/support figure in the absence of the Manager
- Assist in monitoring staff development, training, ongoing shift training/support, staff incentive programs, staff issues and concerns, and daily task completion on shift
- Demonstrate and encourage empowerment during daily shifts
- On-shift guest service and complaint handling
- Assist the Manager in creation of staff meeting agenda, or determining areas of team strengths/weakness
- Above average computer and communication skills are required for this role.
**Benefits**:
- Work with Sparrow Hotels, one of Manitoba’s oldest and most reputable hospitality management companies.
Join our team as a Hotel Front Desk Supervisor where you will play an essential role in creating memorable experiences for our guests while leading a dynamic team
Pay: From $18.00 per hour
Expected hours: 40 per week
**Experience**:
- Hotel Front Desk: 3 years (required)
Work Location: In person
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