Hotel - Front Office Manager - Maternity Leave

6 months ago

Winnipeg, Canada Inn at the Forks Full time

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. We currently own/operate 4 hotels within Winnipeg including The Norwood Hotel, Inn at the Forks, The Mere Hotel, and Wyndham Garden Winnipeg Airport Hotel.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

We are excited to be recruiting for an experienced **Hotel Front Office Manager** for Maternity Leave Coverage at Inn at the Forks. This is a 12-month Maternity Leave Coverage term position and when the term position is over, further opportunities within the company will be considered.

Inn at the Forks is a sleek and stylish hotel set in The Forks historic site with guest rooms that feature a modern design, and some suites have waterfront views. SMITH is a contemporary restaurant featuring locally sourced ingredients, and Riverstone Spa is a full-service spa, both located within the hotel.

**Position Overview**:
The Front Office Manager is responsible for overseeing all operations at the Front Desk, including Night Audit. The Front Office Manager will have excellent communication skills with staff, managers and guests and will be an effective leader of superior guest service skills and the technicalities of all positions at the Front Desk. The Front Office Manager should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.

**Duties**:

- Oversee the daily operations of the entire Front Desk and Night Audit.
- Oversee Payroll and staff scheduling.
- Hiring and creating training plans for new staff onboarding.
- Maintain all Hotel and Front Office policies and procedures.
- Oversee the development of upsell programs.
- Responsible for creating and amending Front Office Procedures accordingly.
- Maintain employee evaluations and corrective action plans with supporting documentation with the assistance of Human Resources.
- Assist in developing strategies to maximize revenue for hotel.
- Manage and troubleshoot the two-way interface status, rate cross reference tables.
- Strategically Manage yields in PMS
- Oversee uniform maintenance and ordering.
- Responsible for handling unresolved problems, guest concerns, accounting errors.
- Other Duties as assigned.

**What you bring to the table**:

- At least 3+ Years as a Hotel Front Desk Manager/Supervisor
- Previous Front Desk Agent experience in a fast-paced Hotel setting
- Previous experience using Maestro is considered an asset.
- French Speaking is considered an asset.
- Positive and hardworking attitude
- Ability to effectively communicate with team members.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

  • Hotel Front Office Manager

    6 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. We currently own/operate 4 hotels within Winnipeg including The Norwood Hotel, Inn at the Forks, The...

  • Hotel Front Desk Supervisor

    6 months ago

    Winnipeg, Canada Norwood Hotel Company Ltd. Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    6 months ago

    Winnipeg, Canada Norwood Hotel Company Ltd. Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Beauty Boutique Manager

    5 months ago

    Winnipeg, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 235 Vermillion Rd, Unit 100, Winnipeg, Manitoba, R2J 3Z7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast,...

  • Hotel Front Desk Manager

    6 months ago

    Winnipeg, Canada Kothari Group Inc Full time

    **JOB SUMMARY**: **RESPONSIBILITIES** - **Staff Leadership**:_ - Supervise and train front desk staff. - Set performance expectations, provide regular feedback, and conduct performance evaluations. - Create a positive and motivated work environment, fostering teamwork and professional growth. - **Guest Services**:_ - Ensure exceptional guest service by...

  • Hotel Front Desk Ambassador

    2 weeks ago

    Winnipeg Beach, Canada Winnipeg beach Hotel Full time

    About Winnipeg Beach HotelWinnipeg Beach Hotel is a welcoming and inclusive workplace where we strive to create a warm environment for our guests.Salary and BenefitsThe estimated annual salary for this role is $35,000 - $45,000 based on industry standards in Winnipeg. We also offer a comprehensive benefits package, including health, dental, and vision...

  • Front Office Manager

    6 months ago

    Winnipeg, Canada Marriott International, Inc Full time

    **Additional Information** Department Head, Bonus Eligible **Job Number** 23128142 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Winnipeg, 350 St Mary Avenue, Winnipeg, Manitoba, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Hotel Operations Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time

    Company OverviewCanad Inns Destination Centre Club Regent Casino Hotel is a leading hospitality provider in the region, committed to delivering exceptional guest experiences.About the RoleWe are seeking an experienced Guest Service Assistant Manager to join our team. This role involves supporting the Guest Services Manager and providing exceptional service...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Viscount Gort Hotel Full time

    The Viscount Gort Hotel is looking for the following position:Full Time Guest Service Agent Reporting to the Front Desk Manager, the Guest Service Agent is responsible for the following duties: Greeting guests as they arrive. Checking in, checking out. Room Assignments Operate Hotel switchboard-cancelling & making reservations. Must be able to work a...

  • Hotel Operations Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time

    Job Title: Hotel Operations ManagerWe are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Canad Inns Destination Centre Club Regent Casino Hotel.Company Overview:Canad Inns is a leading hotel and entertainment destination in Winnipeg, Manitoba. We offer a unique blend of luxury accommodations, exceptional dining...

  • Front Desk Agent

    1 month ago

    Winnipeg, Canada Viscount Gort Hotel Full time

    The Viscount Gort Hotel is looking for the following position:Full Time Guest Service Agent Reporting to the Front Desk Manager, the Guest Service Agent is responsible for the following duties: Greeting guests as they arrive. Checking in, checking out. Room Assignments Operate Hotel switchboard-cancelling & making reservations. Must be able to work a...

  • Hotel Front Desk Supervisor

    6 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Winnipeg, Canada Wyndham Garden - Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. **We are excited to be recruiting for a Hotel Front Desk Supervisor at our Wyndham Garden Winnipeg...

  • Hotel Front Desk Agent

    3 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Source Atlantic Limited Full time

    **_Empowering Success: Your Journey starts with Source Atlantic. _** Elevate your career with Source Atlantic: Award-winning, efficient, and innovative. Join us for exceptional service and supply chain solutions across Canada. Boost efficiency with our one-stop distribution hub. Recognized among Canada’s Best Managed Companies. Your pathway to success...

  • Hotel Front Desk Agent

    5 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Receptionist

    6 months ago

    Winnipeg, Canada Nad Express Full time

    Job Summary: **Duties**: - Greet and welcome guests as soon as they arrive at the office or hotel - Direct visitors to the appropriate person or department - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Receive, sort, and distribute daily mail/deliveries -...

  • Hotel Front Desk Agent

    6 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    6 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    5 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...