Hotel Front Desk Clerk

4 days ago


Winnipeg, Canada Nad Express Full time

**Overview**

**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel services, local attractions, and dining options.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Answer phone calls professionally, utilizing excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

**Requirements**:

- Previous experience in guest services or hospitality is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Ability to communicate effectively in English; Cree skills are a plus.
- Proficient in using front desk systems and phone systems.
- Excellent organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly attitude with the ability to work well under pressure.

**Job Type**: Part-time

Pay: $15.80-$18.00 per hour

Flexible language requirement:

- French not required

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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