Hotel Front Desk Clerk
4 days ago
**Overview**
**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel services, local attractions, and dining options.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Answer phone calls professionally, utilizing excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
**Requirements**:
- Previous experience in guest services or hospitality is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Ability to communicate effectively in English; Cree skills are a plus.
- Proficient in using front desk systems and phone systems.
- Excellent organizational skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays as needed.
- A friendly attitude with the ability to work well under pressure.
**Job Type**: Part-time
Pay: $15.80-$18.00 per hour
Flexible language requirement:
- French not required
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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