Assistant Front Desk Manager

5 months ago

Winnipeg, Canada Lakeview Hecla Resort Full time

**PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND, AND NOT IN WINNIPEG**

The Lakeview Hecla Resort, on Hecla Island, is looking for an Assistant Front Desk Manager to join our TEAM We are looking for a friendly, forward thinking person to help lead our Front Desk on this beautiful Island. **This job would include complimentary accommodation (close by at staff housing) and a free shift meal on days worked.**

Primary Objective: The Assistant Front Desk Manager’s main responsibility is to ensure guest satisfaction. The AFDM is also responsible for maximizing room revenues in line with Lakeview Management Inc. standards, by providing efficient and courteous front desk service. The AFDM is also responsible for training, scheduling and supervising the front desk clerks and night auditors

Major Areas of Responsibility:
Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.

Registers and processes guests promptly upon arrival and departure.

Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.

Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.

Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.

Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.

Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.

Professionally and competently operates the telephone system according to Lakeview Management Inc. standards.

Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Professionally and competently deals with guest inquiries and complaints in a prompt manner.

Ensures all front desk clerks and night auditors are performing their duties according to Lakeview Management Inc. standards.

Ensures all front desk employees are aware of all changes pertaining to their position and maintains on-going training to ensure guest satisfaction.

Maintains a Gift Certificate log, and submits to General Manager upon month end.

Monitors and orders stationary as required keeping within monthly budget.

Keeps the Rooms Division Manager promptly and fully informed of all problems or unusual matter s of significance coming to his/her attention so prompt corrective action can be taken.

Performs other duties as requested or required.

Qualification Standards:
Proficiency of basic computer programs and typing efficiency with mínimal errors

Ability to quickly learn front desk technical procedures such as: check -in, check-out, selling skills, computer operation, telephone operations, etc.

Ability to handle monetary transactions and give correct change.

Ability to work well on multiple tasks simultaneously.

Ability to be friendly and cheerful; interact easily with guests and co-workers.

Ability to cooperate with and support others.

Ability to observe, react quickly and adjust to different guest situations.

Ability to cope with stress, showing self-control during excitement.

Ability for strong organizational skills and strong detail orientation.

Ability to physically operate equipment such as: computer, credit card machines, telephone console/switchboard, calculator, fax and photocopy machines, etc.

Staff housing is only 1.5 kilometres drive from the resort, or a 10 - 15 minute walk taking a short-cut through our golf course. **We now have Starlink internet at housing for our employees **We have a small, close-knit community of about 60 employees that live in housing on the Island. If you like nature and the outdoors, this is a fantastic place to live **Our employees also get discounts on food at Seagull's, golf, and some sessions at our Salka Spa**

If you are interested in beginning a career with a progressive organization that offers opportunities for growth and advancement, competitive compensation packages and values it employees-look no further

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$43,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Did you notice that this position is on Hecla Island, and not in Winnipeg?
- Are you living, and legal to work in Canada? If not, please do not apply

Work Location: In person

  • Front Desk Administrative Assistant

    2 weeks ago

    Winnipeg, Manitoba, Canada Zenith Training Center Full time

    We are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Zenith Training Center.The successful candidate will be responsible for providing exceptional customer service, managing daily front desk operations, and supporting the overall administrative functions of our organization.Key...

  • Hotel Front Desk Manager

    6 months ago

    Winnipeg, Canada Kothari Group Inc Full time

    **JOB SUMMARY**: **RESPONSIBILITIES** - **Staff Leadership**:_ - Supervise and train front desk staff. - Set performance expectations, provide regular feedback, and conduct performance evaluations. - Create a positive and motivated work environment, fostering teamwork and professional growth. - **Guest Services**:_ - Ensure exceptional guest service by...

  • Hotel Front Desk Manager

    1 month ago

    Winnipeg, Manitoba, Canada STE ROSE HOTEL MOTEL Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at STE ROSE HOTEL MOTEL. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesRecruit, train, and supervise...

  • Front Desk Manager

    5 months ago

    Winnipeg, Canada Home First Winnipeg Inc. Full time

    **Front Desk Coordinator - Home First Winnipeg Inc.** Home First Winnipeg is a non-profit organization that provides housing, meals and support services to individuals who have experienced chronic homelessness. We believe in a housing first approach that is, regardless of the challenges that people may face with addiction, mental health or other issues,...

  • Front Desk Coordinator

    6 months ago

    Winnipeg, Canada Victoria Park Medispa Full time

    Front Desk Coordinator Victoria Park offers the finest medispa services at our 22 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have...

  • Front Desk

    5 months ago

    Winnipeg, Canada Hair&SkinCO Inc. Full time

    As a Front Desk Coordinator at Hair&SkinCO in Winnipeg, you play a pivotal role in creating a welcoming and efficient experience for our clients. You will be the first point of contact, ensuring exceptional customer service and contributing to the smooth operation of our salon. **Responsibilities**: **Customer Service**: Greet clients warmly and assist with...

  • Receptionist/front Desk

    5 months ago

    Winnipeg, Canada NorthShield Windows & Doors Inc. Full time

    Responsibilities: - Greet and welcome guests as they arrive at the front desk - Answer phone calls and direct them to the appropriate department or individual - Check-in and check-out guests, ensuring accuracy of information and providing excellent customer service - Assist with guest inquiries, providing information about the facility, services, and local...

  • Front Desk Receptionist

    3 months ago

    Winnipeg, Canada Litwin Auto Body Full time

    JOB POSTING: Job Title: Front Desk Receptionist Location: 2075 Plessis Road **Job Type**: Full-Time About Us: Litwin Auto is a high-demand, fast-paced auto body shop known for our commitment to exceptional service and quality. We are currently seeking a motivated and detail-oriented Front Desk Receptionist to join our dynamic team. Key...

  • Front Desk Receptionist

    2 months ago

    Winnipeg, Canada Auto List Full time

    Join Our Team at Auto List: Front Desk Receptionist Wanted! Are you friendly, organized, and ready to make a difference? Auto List is looking for a new Front Desk Receptionist to join our team! **Key Responsibilities**: - Warmly greet and welcome visitors in a professional manner - Manage incoming phone calls, schedule appointments, and oversee front desk...

  • Front Desk Supervisor

    5 months ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Duties - Greet and welcome guests in a friendly and professional manner - Provide excellent customer service and address guest inquiries and concerns promptly - Manage guest check-in and check-out processes efficiently - Handle reservations, cancellations, and modifications accurately - Coordinate with housekeeping and maintenance staff to ensure guest...

  • Front Desk Agent

    5 months ago

    Winnipeg, Canada Howard Johnson Winnipeg West Full time

    Job Summary: **Duties**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations, both over the phone and in person - Manage guest requests promptly and effectively - Process...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Westmont Hospitality Group Full time

    **Night Auditor -** **Hilton Suites Winnipeg Airport** - Review Night Audit and Front Desk Logbooks. - Ensure 100% Guest Satisfaction; handle guest concerns with effective follow-up. - Run tapes for all postings and balance each department. - Review and balance all credit cards with the Trans-select machines and PMS. - Close batches for Restaurant, Lounge...

  • Front Desk Receptionist/ Administrative Assistant

    5 months ago

    Winnipeg, Canada Manitoba Start Full time

    Manitoba Start (ESI Inc.) is the leading provider of career development and job matching services to immigrants and employers in Manitoba. We **assist newcomers in adjusting to the Canadian landscape as it pertains to employment and to enable meaningful connections to the Manitoba labour market.** **Job Summary** Reporting to the Intake Supervisor, the...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Park West Inn, Charleswood Full time

    Responsibilities include but are not limited to: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel...

  • Medical Office Assistant

    4 weeks ago

    Winnipeg, Manitoba, Canada Academy Skin Centre Ltd. Full time

    Job Title: Medical Office Assistant - Front Desk ProfessionalJob Summary: We are seeking a highly organized and detail-oriented Medical Office Assistant to join our team at Academy Skin Centre Ltd. As a Medical Office Assistant, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our healthcare...

  • Front Desk Agent

    5 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Front Desk Assistant

    3 weeks ago

    Winnipeg, Manitoba, Canada Manak Properties Ltd Full time

    At Manak Properties Ltd, we are seeking a skilled Front Desk Assistant to join our team. Your primary responsibility will be to provide exceptional customer service, handling telephone calls, and responding to inquiries with a professional and friendly demeanor.Key Responsibilities:Customer Service: Respond to customer calls, provide information, and resolve...

  • Medical Hotel Front Desk

    6 days ago

    Winnipeg, Canada Nad Express Full time

    **Job Overview** **Responsibilities** - Supervise daily front desk operations, ensuring all tasks are completed efficiently and accurately. - Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly. - Train, mentor, and manage front desk staff to maintain high standards of service. - Handle check-ins and...

  • Receptionist/front Desk

    1 month ago

    Winnipeg, Canada Dynasty Bathrooms Full time

    **DATE POSTED**: - Monday, October 28, 2024 **EMPLOYER**: - Dynasty Bathrooms **CITY/TOWN**: - Winnipeg **BUSINESS LOCATION**: - 369 LOGAN AVE **DESCRIPTION**: - Responsibilities: - Greet and welcome guests as they arrive at the front desk. - Answer phone calls and direct them to the appropriate department or individual. - Maintain a clean and...