Front Desk Agent

2 weeks ago

Winnipeg, Canada Fairmont Winnipeg Full time

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose into your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry-leading training, career development, recognition and rewards. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Description**:
First impressions are everything As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests’ stay, and settling accounts accurately upon departure, with the desire to see the guest return.
- What you will be doing:

- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.
- Ensures each guest receives a warm and welcoming reception according to all Fairmont Hotels & Resorts Standards
- Ensures each guest receives a fond farewell according to all Fairmont Hotels & Resorts standards
- Communicates with other departments for general hotel knowledge as well as completing guest requests
- Ensures that all bills are kept up to date and accurate and process upon departure
- Takes advance reservations, bookings and special requirements
- Responds to all guest requests in a timely manner and ensures follow up is completed
- Complies with all standard operating procedures and policies of the Front Office
- Remains observant and responds to each guest who approaches the Front Desk
- Enrolls new FPC members and updates FPC profiles as required
- Drives Rate and Rev Par through up-selling guests upon arrival
- Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
- Adheres to the hotel’s environmental policies and procedures

**Qualifications**:

- Highly organized, detail oriented, able to multitask, able to make decisions and take initiative, able to work alone and with little supervision
- Ability to work in an ever-changing and often busy environment
- Must be self-motivating, a team player and have a high level of guest service orientation
- Must have excellent verbal, comprehensive & written English communication skills
- Must have a professional attitude along with impeccable presentation
- Highly organized with the ability to be flexible with work hours and days off
- Strong computer knowledge of Opera Property Manager System
- Micros, Microsoft Excel, and Word knowledge are assets
- Physically able to complete all aspects of the position without restriction
- Previous Hotel Front Office experience an asset
- Post secondary diploma in a Hospitality Management Program an asset
- Fluency in a second language as it relates to the hospitality industry is an asset
- Must be able to work two overnight shifts per week

Additional Information

Your team and working environment: Located in the heart of vibrant downtown Winnipeg, Manitoba - at the historic corner of Portage and Main - Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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