IT Helpdesk Technician

4 weeks ago


Mississauga, Canada TST-CF Express Full time

TFI International Inc. is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries. The TST-CF Express LTL I.T. department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has an immediate opening for a Help Desk Technician in the Mississauga office.

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Upon request create, disable and reset passwords for user accounts.
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Troubleshoot and resolve technical and network issues in a timely manner.
- Escalate complex issues, priority issues or those outside your scope to Level 2 support.
- Follow up with customers to ensure issue resolution and satisfaction.
- Document all helpdesk interactions in our ticketing system.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology or a related field.
- 2+ years of experience in a helpdesk or customer service role.
- Strong customer service and communication skills.
- Excellent technical troubleshooting skills.
- Experience with Microsoft Office Suite and Windows operating systems.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Experience with Google Workspace and Office 365 administration a plus.
- IBM (iSeries) exposure a plus.
- Above average English communication skills a must.

This position comprises primarily of day and early afternoon shifts with some flexibility on hours. Periodic Saturday night shifts, along with rotational after hours on-call is also required. We offer a flexible work environment, competitive compensation and extended medical benefits. This is a dynamic environment with an opportunity for growth, and an excellent benefit package.

**Due to the nature of this role, an on-site presence is required on a rotational basis among other help desk staff.**

**We thank all applicants for their interest, however only those being considered for an interview will be contacted.**

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



  • Mississauga, Canada Colliers Project Leaders Full time

    Overview: **BE Collaborative. BE Innovative. BE Agile.** Be all that and more at Colliers Project Leaders. Join our team as an IT Helpdesk Technician based out of our Mississauga office. At Colliers Project Leaders, we help our clients succeed by helping them build amazing workplaces, businesses and communities. We do this by thinking differently, sharing...

  • Helpdesk Technician

    2 weeks ago


    Mississauga, Canada MBI I.T. Services Full time

    WANT TO HELP MAKE A DIFFERENCE IN YOUR COMMUNITY? LOOKING TO LEARN AND GROW? WE ARE HIRING TALENTED INDIVIDUALS TO BE PART OF THIS YEAR’S PROVINCIAL ELECTIONS! **Contract**: 6 weeks **(Possibility of an extension)** - **In-office not a remote position** MBI has over 20 years of experience providing Information Technology services across North America and...


  • Mississauga, Canada Marathon Hardware Full time

    **Summary**: We are seeking a qualified IT Helpdesk Technician that will assist with installing and maintaining our computer systems and networks aiming for the highest functionality. This individual will also train users on the systems and ensure they make appropriate and safe use of the IT infrastructure. **Responsibilities**: - Set up workstations with...

  • HelpDesk Technician

    4 weeks ago


    Mississauga, Canada MBI I.T. Services Remote Work Freelance Full time $22 - $24

    WANT TO HELP MAKE A DIFFERENCE IN YOUR COMMUNITY? LOOKING TO LEARN AND GROW? WE ARE HIRING TALENTED INDIVIDUALS TO BE PART OF THE ELECTIONS TAKING PLACE IN BRITISH COLUMBIA.Contract: September 2024 to October 2024In-office not a remote position.MBI has over 20 years of experience providing Information Technology services across North America and is proud to...


  • Mississauga, Canada Community Fire Prevention Ltd Full time

    Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, then **Onyx-Fire Protection Services Inc. **is the place for you! **WHO ARE WE?** Onyx-Fire is Canada’s fastest growing fire-protection business, operating across provinces throughout Eastern & Western...


  • Mississauga, Canada ExaSystems Dev Inc. Full time

    **Key Responsibilities**: - Troubleshoot and resolve issues related to Windows, Mac OS, and Linux operating systems. - Set up and configure computers, printers, mobile devices, and other IT equipment. - Manage user accounts, passwords, and access permissions in Microsoft 365, Active Directory, and other platforms. - Assist with troubleshooting network...

  • IT Support Technician

    2 weeks ago


    Mississauga, Canada Maple Reinders Full time

    **Job Description**: **IT Support Technician** If you are looking for an opportunity to work with a team of friendly, focused financial professionals, we want to hear from you! Maple Reinders is an established, award winning Design/Build Construction company based in Mississauga. We are continually winning new business and as a result, we are adding to our...

  • IT Helpdesk Analyst

    3 weeks ago


    Mississauga, Canada Stack IT Full time

    On-site deskside support including VIP Support - Project Management of desktop-related projects (such as PC, iPhone, iPad deployments) - Asset Management using Service Now Strong organizational, triaging, and multitasking skills Detail-oriented and demonstrates the ability to quickly build working knowledge and understanding of related...

  • IT Helpdesk Analyst

    3 weeks ago


    Mississauga, Canada Stack IT Full time

    A technical problem solver with excellent customer service skills with a can-do attitude and an empathetic approach to customers. - **Essential responsibilities/expectations include (not exhaustive)**:_ - Install and configure hardware and software components. - Set up, configure, client devices, user accounts, printers, mobile phones, etc. - Move physical...

  • IT Support Technician

    3 weeks ago


    Mississauga, Canada Unacademy Full time

    Good Experience in Mac Support - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows...


  • Mississauga, ON, Canada Groupe DCM Full time

    Purpose of the position Reporting to the IT Director, the incumbent of this position will provide 1st level support to the group's users both at the software and hardware levels. Responsibilities Provide prompt and quality support to users who request the service; Installation, update and maintenance of workstations and mobile devices; Creation and...

  • IT Technician

    3 weeks ago


    Mississauga, Canada eTor Networks Full time

    We require an IT support technician to join our growing team. This position will involve helpdesk work, data center work, remote support, and on-site support. This position is located in Mississauga, Ontario. You will be required to visit client’s onsite through-out the GTA ** MUST HAVE *** - VERY Strong knowledge of IP networking - Active Directory,...


  • Mississauga, Canada Community Fire Prevention Ltd Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. **Responsibilities**: **Level 1 Support**: - Conduct onsite and remote troubleshooting through diagnostic...


  • Mississauga, Canada Cognizant Full time

    **Bilingual Russian Support Desk Technician** At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive! And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you...

  • Help Desk Support

    4 weeks ago


    Mississauga, Canada KINTETSU WORLD EXPRESS Full time

    **Position Title**: HelpDesk Technician **LOOKING FOR AN AMAZING CAREER OPPORTUNITY IN VANCOUVER?** **WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a...

  • Help Desk Support

    1 week ago


    Mississauga, Canada KINTETSU WORLD EXPRESS Full time

    **Position Title**: HelpDesk Technician **LOOKING FOR AN AMAZING CAREER OPPORTUNITY IN VANCOUVER?** **WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a...


  • Mississauga, Canada Ovation work place services Full time

    Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. f) Should have basic knowledge...


  • Mississauga, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR...


  • Mississauga, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. The ideal candidate should possess robust communication and collaboration skills, along with experience in...

  • IT Service Technician

    4 weeks ago


    Mississauga, Canada Flynn Full time

    Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team. We are also highly active and committed to creating an...