Help Desk Technician

1 day ago


Mississauga, Ontario, Canada Beneva Full time

About the Role

This Summer Help Desk Technician position is responsible for providing technical assistance and support related to computer systems, hardware, or software. The role involves responding to requests, running diagnostic programs, isolating problems, and determining and implementing solutions.

Main Responsibilities:

  • Provide technical support and assistance to users via phone, email, or in-person.
  • Monitor, manage, document, and track all requests and solutions in the helpdesk application.
  • Diagnose and troubleshoot problems with computer systems, including hardware and software, email, network, and peripheral equipment.
  • Perform maintenance and repairs on PC-based computers, Apple computers, iPads, and peripherals.
  • Develop and implement procedures to improve efficiency and effectiveness of the help desk function.
  • Collaborate with other teams to resolve complex technical issues.
  • Stay up-to-date with new technologies and products.
  • Other tasks as required.

Key Qualifications:

  • Technical experience with supporting desktop operating systems, applications, and hardware.
  • Ability to operate computer systems at an advanced level.
  • Proven analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Excellent time management and organizational skills.


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