Service Desk Technician

1 week ago

Mississauga, Canada Hatch Full time

**Requisition ID**:93391

**Job Category**:Information Technology

**Location**:Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a **Service Desk Technician (Contract)** based in our **Mississauga** office, reporting to IT Service Desk Technician you will support offices globall.
- Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
- Prioritize and manage service support requests in line with expected service levels targets;
- Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
- Must be able to deploy image and software to computers locally and remotely;
- Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
- Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
- Promote and adhere to departmental and organizational information security policies, standards and procedures;
- Perform other related duties incidental to the work described;
- Strive for excellence in customer service in line with the company values and expectations;
- Ability to work overtime or flexible time when required.
- Ability to travel to different offices and sites across the Quebec province and abroad.

**You bring to the role**:

- College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment.
- Strong analytical, problem solving and troubleshooting skills;
- Ability to function well in a team environment; work independently as needed;
- Strong customer focus skills;
- Strong oral and writing proficiency in English;
- Minimum three-years relevant experience working in a similar corporate service desk technical support role;
- A driver’s license with access to a vehicle on a daily basis

**Competencies (knowledge, skill, attributes)**:

- Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
- Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
- Familiarity with standard helpdesk software and a good knowledge of remote user support;
- Excellent understanding of Microsoft products, including Windows 10/11, Office 365, Teams, SharePoint, OneDrive is required;
- Good understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin is required;
- Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy;
- A+, Network +, Microsoft certifications are an asset

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

  • IT Service Desk Technician

    2 weeks ago

    Mississauga, Canada Dilawri Group of Companies - Ontario Region Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group in Ontario is now actively searching for an** IT Service Desk Technician** to join our team at **Dilawri, Mississauga**. This stationary role will serve our Canadian and US stores. - Have experience in a help desk IT environment - Have the academic credentials and experience...

  • IT Service Desk Technician

    1 week ago

    Mississauga, Canada Dilawri Group of Companies - Ontario Region Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for an** IT Service Desk Technician** to join our team at **Dilawri, Team Ontario, in Mississauga**. This stationary role will serve our Canadian and US stores. **ABOUT US** Dilawri Group of Companies represents 77 dealerships nationwide with 20...

  • IT Help Desk Technician

    1 week ago

    Mississauga, Canada TST-CF Express Full time

    **TST-CF Express IT Help Desk Technician** TFI International Inc. is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries. The TST-CF Express LTL I.T. department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has...

  • Service Desk Support Technician

    3 weeks ago

    Mississauga, Ontario, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. The ideal candidate should possess robust communication and collaboration skills, along with experience in...

  • Service Desk Technician

    1 week ago

    Mississauga, Canada Hatch Full time

    **Requisition ID**:87828 **Job Category**:Information Technology **Location**:Mississauga, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Help Desk Technician

    1 week ago

    Mississauga, Ontario, Canada Beneva Full time

    Beneva's Help Desk Technician plays a vital role in providing technical assistance and support related to computer systems, hardware, or software. This position is responsible for monitoring, managing, documenting, and tracking all requests and solutions in the helpdesk application, diagnosing and troubleshooting problems with computer systems, and...

  • Service Desk Tech

    2 weeks ago

    Mississauga, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...

  • Help Desk Technician

    1 day ago

    Mississauga, Ontario, Canada Beneva Full time

    About the RoleThis Summer Help Desk Technician position is responsible for providing technical assistance and support related to computer systems, hardware, or software. The role involves responding to requests, running diagnostic programs, isolating problems, and determining and implementing solutions.Main Responsibilities:Provide technical support and...

  • Manager, Service Desk

    1 week ago

    Mississauga, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Service Desk Support Technician

    3 weeks ago

    Mississauga, ON, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. The ideal candidate should possess robust communication and collaboration skills, along with experience in...

  • Service Desk Tech I

    2 days ago

    Mississauga, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...

  • IT Help Desk Technician

    5 days ago

    Mississauga, Canada Community Fire Prevention Ltd Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures. **Responsibilities**: **Level 1 Support**: - Conduct onsite and remote troubleshooting through diagnostic...

  • Help Desk Technician I

    1 week ago

    Mississauga, Canada KINTETSU WORLD EXPRESS Full time

    **LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** **WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These...

  • Service Desk Tech I

    1 week ago

    Mississauga, Canada Compucom Full time

    Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a...

  • Furniture Service Technician

    6 days ago

    Mississauga, Canada In Home Service Full time

    In Home Service is a well-established company working in the furniture industry. Our job is to spray MagiSeal fabric protection on new furniture. All our services are performed in home, right after furniture delivery. We're looking for a full-time employee to work 5 days a week (or 6 days, if you want to earn more). If you have experience as a carpet...

  • Automotive Service Advisor

    4 days ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Help Desk Resource

    1 week ago

    Mississauga, Canada I & J Contracting Inc. Full time

    Our Client is looking to take on multiple Help Desk resources to help hands on in resolving issues and organizing equipment for various team members and employees. *They will be required to go into the office 2-3 times a week primarily for the purpose of receiving or issuing equipment etc. No one works in the office so they will be the only person in the...

  • Service Desk Analyst

    6 days ago

    Mississauga, Ontario, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...

  • Technical Support Specialist- Help Desk

    1 week ago

    Mississauga, Ontario, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is a leading provider of fire protection services. We are seeking an experienced IT Help Desk Technician to join our team. The ideal candidate will possess excellent communication and problem-solving skills, as well as experience with EDR/XDR tools, Active Directory, Windows Server administration, and Office 365...

  • IT Service Desk Analyst

    5 days ago

    Mississauga, Canada The Central Group Ltd. Full time

    Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display* : *with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family...