Help Desk Support

3 days ago

Mississauga, Canada KINTETSU WORLD EXPRESS Full time

**Position Title**: HelpDesk Technician

**LOOKING FOR AN AMAZING CAREER OPPORTUNITY IN VANCOUVER?**

**WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO**

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today

**KWE IS CURRENTLY HIRING A HELPDESK TECHNICIAN**

KWE is currently looking for HelpDesk Technicians who are focused on delivering a world class customer service experience to our valued customers. Great IT support is a vital part of our business As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

**WHY KWE?**
- On-going training and development to ensure your success
- A fast-paced, dynamic, and fun environment with a great team
- A generous bonus program linked to company & individual success
- Competitive and equitable compensation packages

**WHAT ARE WE LOOKING FOR?**
- Formal Academic training in Information Technology or related field; plus 4 years of related experience; or equivalent combination of education and experience.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Fun, friendly, confident personalities
- Strong problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers

**DETAILS OF THE JOB**
- General understanding of Network Infrastructure
- WAN topology, KWE Canada and KWE worldwide
- LAN topology, Canadian terminals
- TCP/IT scheme and subnet assignments
- Naming scheme, servers & workstations
- User account & domain administration
- Standard desktop client image creation and installation
- Standard file server setup and drive assignment
- Network Printer creation and maintenance
- Hardware setup and maintenance
- RF network standard setup and maintenance
- General troubleshooting techniques
- Over the phone support basics
- Actively troubleshoot user errors and provide instructions/training when needed
- Complete work instructions as assigned by National IT Manager within the preassigned deadlines.
- Effectively communicate issues and strategies to aide in the successful support of user base
- Provide back up support for all operational software systems and services upon unexpected employee absences, vacation, or business surges
- Adhere to and administer KWEC Electronic Communications and Data Security Policy
- Exercise extreme confidentiality and report any violations of KWEC Electronic Communications and Data Security Policy to IT Department
- Comply with all safety policies, practices, and procedures.
- Report all unsafe activities to IT Department Manager and/or Human Resources.
- Assist in various special projects/duties as assigned by Senior Management.

**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW

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