Service Desk Support Technician
3 weeks ago
Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.
The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR tools, Active Directory, Windows Server administration, and Office 365 administration. Possession of CCNA and CompTIA certifications would be a strong asset.
Level 1 Support:
Act as the initial point of contact for the internal team seeking technical assistance via phone or email related to hardware (laptops, phones, printers, etc.), internal applications, and server/network infrastructure.
Conduct onsite and remote troubleshooting through diagnostic techniques and insightful questions.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Adhere to and promote the company's core values, processes, policies, and Occupational Health and Safety protocols.
Inventory Management:
Oversee and maintain accurate records of IT hardware and software inventory.
Collaborate with relevant teams to optimize inventory levels.
Conduct regular audits to ensure inventory accuracy.
Create, modify, and manage user accounts, groups, and permissions.
Office 365 Administration:
~ Manage user accounts, licenses, and security settings.
Network Monitoring:
Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operation.
Collaborate with network engineers to optimize network infrastructure.
Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
Create technical documentation and guides as needed.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 2-4 years of experience as an IT help desk technician.
In-depth knowledge of Active Directory management and Windows Server administration.
Experience with Office 365 administration and cloud-based services.
Good understanding of network monitoring and troubleshooting.
Relevant certifications such as CCNA and CompTIA are a plus.
Join Us: Headquartered in Mississauga, with deep operations throughout Canada, Onyx-Fire is the quality choice for local and national clients alike. We deliver preventative maintenance and project services to protect our client’s people and their properties. Our high-performance culture provides an environment for people to grow and develop in their careers, take on more responsibility, and be part of a team that shares the same goals
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