IT Service Technician

6 days ago


Mississauga, Canada Flynn Full time

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

**At Flynn, it's not just a job, it's a career**

**Overview**:
IT Service Technician to work from our Mississauga office, reporting to the IT Helpdesk Team Lead. We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.
- A Day in the Life
- Provide excellent customer service and demonstrate courteous and professional behavior
- Demonstrate a consistent sense of urgency and follow-up on open issues to ensure a satisfactory and timely resolution is achieved
- Ensure that all support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
- Ensure the ongoing protection and integrity of the IT systems
- Manage, deploy, and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
- Evaluate, recommend, and implement solutions, knowledge base articles and documentation for end user and IT agent use
- Prompt escalation of tickets to the appropriate teams or individuals
- Maintain and update inventory and receipts of all end user hardware
- Other responsibilities and projects as assigned
- Must be available to work rotating schedules which include evenings, and some weekends and holidays
- Some travel is required
- Technical Skills
- Knowledge of Active Directory and Exchange account management, troubleshooting of computer hardware and software, VOIP/telephony support, mobile device support, networked multifunction printer maintenance, audio visual / meeting / collaboration systems support, and IT service tools
- Experience with Windows based desktop/server operating systems, and mobile device operating systems.
- Knowledge of supporting various client-side software such as Microsoft 365 Apps, MS Teams (including room systems and phone system). Experience with supporting hardware and software for a manufacturing plant and engineering is an asset
- General knowledge of a range of diagnostic and logging tools
- Technical and non-technical writing of end user communications and articles for all technologies supported by the IT support team
- What we are Seeking
- A self-starter, a passion for IT and the ability to work in a dynamic team environment
- Degree or diploma in Computer Science/Networking or related field
- 2+ years related work experience
- Microsoft or other industry certifications such as A+, N+, ITIL considered an asset
- Proven analytical and problem-solving skills
- Excellent communication skills (written and verbal)
- Excellent interpersonal skills
- Willing to speak up and share ideas with the team
- Willing to question the status quo
- Be able to give and take criticism
- What We Offer
- Funded training and development programs
- Very well-equipped on-site gym
- Dental and supplemental medical plan
- RRSP contributions
- Excellent on site, subsidized cafeteria



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