Claims Representative, Auto

2 weeks ago

Mississauga, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGIC

**Number of Positions**: 3

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: Client Care Expert I

**Additional Information**:
There are 3 positions available.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Client Care Expert I you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

**How you will create impact**:

- Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of claims.
- Investigating and identifying opportunities for salvage and subrogation recoveries through the use of appropriate guidelines.
- Sharing claims handling knowledge with business partners to support the organization and providing feedback to the leadership team on process efficiencies to enhance client experience.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

**How you will succeed**:

- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.

**To join our team**:

- You have one year of experience in insurance or two years of business experience in a related field.
- You have completed post-secondary education.
- You have or are working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licences.
- You have experience working in a contact centre including in-depth knowledge of client service principles.
- You have basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.

**What you need to know**:

- You will travel occasionally.
- This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
- Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
- This role involves direct contact with clients and/or service providers in their environment.
- Rotational on-call schedule, with shifts during evenings and weekends.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.

**What's in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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