Automotive Customer Service Representative

6 months ago


Mississauga, Canada CSN Heartland Auto Collision Full time

**CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process.

**Major Areas of Responsibilities**
- Provides courteous assistance to customers and educates customers on the collision repair process
- Face-to-face interaction with customers
- Evaluating vehicle damage and taking photos as required
- Capturing complete list of customers’ expectations and if necessary negotiating on service deliverables
- Understanding specific insurers’ claims processing policies and processes and following them accordingly
- Maintaining updated customer files
- Timely two-way communication with/ between internal and external customers
- Providing back-up to Front Office Administrator, i.e. answering phones and greeting customers

**Required Education, Skills and Qualifications**
- 3 years’ experience in Customer Service, previous experience in the automotive industry is preferred.
- Knowledge of collision repair process and/or auto insurance claims is an asset.
- Experience in Sales
- Analytical and problem solving skills.
- Efficient use of Microsoft Office and the Internet.
- Effective written and verbal communication skills.

**Company Profile**

**CSN Heartland Auto Collision **is a dynamic and progressive auto body shop, in business for over 45 years with 3 locations across the GTA. As an equal opportunity employer our company is committed to providing a positive work environment. We offer a competitive benefits package that includes:

- Company sponsored training
- Competitive wages
- Paid vacation
- Medical benefits

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

**Salary**: From $22.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 3 years (preferred)
- automotive: 1 year (preferred)
- sales: 1 year (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person



  • Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...


  • Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...


  • Mississauga, Canada CSN Heartland Auto Collision Full time

    **CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team! The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process. **Major Areas of Responsibilities** - Provides courteous...


  • Mississauga, Canada Assured Automotive (2017) Inc. Full time

    **Company: Assured Automotive** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent...


  • Mississauga, Canada CSN Heartland Auto Collision Full time

    **CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team! The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process. **Major Areas of Responsibilities** - Provides courteous...


  • Mississauga, Canada Assured Automotive (2017) Inc. Full time

    **Company: Assured Automotive** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent...


  • Mississauga, Canada XeMODeX Inc. Full time

    Job description **Customer Service Representative** We are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world. XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...


  • Mississauga, Canada Holman Full time

    **Holman is a global automotive leader that serves both commercial and consumer clients **_The Holman Way_** by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the...


  • Mississauga, Canada Cardinal Couriers Full time

    Customer Service Representative (CSR) In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D) About the Position The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry...


  • Mississauga, Ontario, Canada Performance Auto Group Full time

    At Performance Auto Group, we are a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations. Our commitment to excellence has earned us a reputation for providing exceptional customer service.About the RoleWe are seeking a highly motivated and results-driven Automotive Sales Representative to join our team. As an...

  • Sales Representative

    6 months ago


    Mississauga, Canada autologiQ Full time

    We are currently looking for a reliable sales professional to provide an exceptional experience in assisting our customers to extend the useful life of their vehicle with proper maintenance and repairs. Our automotive service shop is renowned for great service and extraordinary care. We are a rapidly growing company looking for entrepreneurial self-starters...


  • Mississauga, Canada Cardinal Couriers Full time

    WE ARE HIRING ❗❗❗ Customer Service Representative (CSR) **Location**: In-office, Full-time with benefits - 6600 Goreway Drive, Unit D, Mississauga, ON (Derry Rd & Goreway Dr) About the Role We are looking for a dedicated and professional Customer Service Representative (CSR) to join our team. This is a full-time, in-office position based at our...


  • Mississauga, Canada AutoCanada Inc. Full time

    **401 Dixie Hyundai **is **NOW HIRING **outgoing, motivated **Sales Representatives** to work at our dealership! If you are a high energy person, with a contagiously positive attitude, open availability, and a love for working with the public - **we want to talk to you about a career in automotive sales!** For over 100 years, the automotive industry has been...

  • Automotive Technician

    3 weeks ago


    Mississauga, Ontario, Canada car empire automotive Full time

    We are seeking a skilled Automotive Technician to join our team at Car Empire Automotive. As a key member of our service department, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional repair and maintenance services for commercial transport trucks and automotive systems.The ideal candidate will possess a...


  • Mississauga, Ontario, Canada Hertz Full time

    **Job Overview:**The Hertz Corporation is seeking a detail-oriented and customer-focused Automotive Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring a vehicle is ready for customer pick-up, including driving and parking cars on the lot, checking vehicles for damage, filling gasoline, and...


  • Mississauga, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of...


  • Mississauga, Canada Assured Automotive Full time

    **Company: Assured Automotive** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of...


  • Mississauga, Canada Kent Automotive Full time

    Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We’re looking for a Business Development Representative...