Service Dispatcher/customer Support

1 month ago

Brantford, Canada Convergint Technologies Ltd Full time

Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Brantford** **office.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
- Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
- Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
- Plans and schedules service agreement work orders to “complete” as required.
- Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
- Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
- Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
- Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
- Accurate entry and reconciliation of timesheets on a weekly basis.
- Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
- Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
- Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
- Schedules and follows up on all monthly maintenance customer accounts - this includes ensuring timely communication with contract customers, key customers and sub contractors.
- Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
- Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
- May build reports, and handle and control customer keys for service technicians.
- Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
- Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Solid telephone and personal customer service skills and ability to work under pressure
- Solid proficiency in Microsoft Outlook, Excel, and Word skills
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Good verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative - regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members

**Requirements**:

- Diploma and/or certificate in Business Administration or related office experience required
- Dispatch and custome

  • Dispatcher (Service Coordinator)

    1 month ago

    Brantford, Canada Vive Brant Mechanical Services Inc Full time

    Scheduling service technicians including receiving and dispatching service calls - Receive emergency and non-emergency calls and record significant information - Receive and dispatch work orders to Technicians - Assess and prioritize calls according to urgency and importance - Coordinate schedule in the most effective manner - Use phone or computer to send...

  • Service Coordinator/dispatcher

    4 weeks ago

    Brantford, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a team-oriented, results-driven, Service Coordinator, to join our amazing culture in our **Brantford, ON** office**.** The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes...

  • Communications Dispatcher

    1 month ago

    Brantford, Canada The Corporation of the City of Brantford Full time

    **Communications Dispatcher - Job ID #2062** Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is...

  • Dispatcher

    1 month ago

    Brantford, Canada Sika Canada Inc Full time

    Our Brantford plant is looking for a Dispatcher to join our team ASAP! The Brantford plant is a manufacturing facility that mainly provides product in our Residential Construction business unit, selling to our renovation centers for home improvement projects. **What's in it for you?** - The opportunity to be a part of a strong, evolving team. - You will...

  • Customer Service Representative

    1 day ago

    Brantford, Canada J&R Hall Transport Inc. Full time

    _**J&R Hall Transport Inc. is proud to be named a Top Fleet Employer of Distinction for eight consecutive years.**_ - **We are a family run business with locations in Ontario and Western Canada.**_ As a growing LTL / TL trucking company we are hiring for the position of **Customer Service Representative**. This is a full time position based out of our Head...

  • Customer Service Representative

    2 days ago

    Brantford, Canada Extend Communications Full time

    At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small businesses, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our services to fit your business needs with our cutting-edge...

  • Service Customer Care Representative

    1 month ago

    Brantford, Canada Crown Lift Trucks Full time

    We are currently hiring a Service Customer Care representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...

  • Customer Service Representative

    2 days ago

    Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Dispatcher

    1 month ago

    Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...

  • Temporary Customer Service Representative I

    3 days ago

    Brantford, Canada GrandBridge Energy Inc. Full time

    GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and the County of Brant. Our talented...

  • Customer Support Specialist

    7 days ago

    Brantford, Canada North Results Inc. Full time

    **Customer Support Specialist** **stu.me** - Product Site **searchie.io** - Product Site **Hybrid remote in Brantford, Ontario** **Who we are and what we need** Join our dynamic and growing tech company, North Results, based in Brantford, Ontario, Canada! We're on a mission to help entrepreneurs turn their passions into recurring revenue through online...

  • Auto Parts Picker/dispatcher

    1 day ago

    Brantford, Canada Whyte Auto Parts OA Brantford Auto Parts Full time

    **Be part of a Great Team and Work Atmosphere!** At Brantford Auto Parts, we believe we don’t just deliver car parts, we deliver Service! **We also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and...

  • Casual Communicator

    4 weeks ago

    Brantford, Canada Brantford Police Service Full time

    Salary: $35.54 **Job Posting: Casual Communicator Posting Type: External** **Posting date**: November 13, 2023 **Closing date: November 27, 2023** **Rate of Pay: $35.54** **PURPOSE OF POSITION** Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through...

  • Casual Communicator- External

    4 weeks ago

    Brantford, Canada Brantford Police Service Full time

    **Job Posting: Casual Communicator Posting Type: External** **Posting date**: November 13, 2023 **Closing date: November 27, 2023** **Rate of Pay: $35.54** **PURPOSE OF POSITION** Under the direction of the N.C.O. i/c Communications, the incumbent will provide an effective and efficient link between the public and the police through professional...

  • Customer Service Representative

    1 week ago

    Brantford, Canada Copeland Full time

    **Principle Responsibilities**: - Ensure an accurate approach to data entry; purchase orders, returns, warranty, invoicing, credits. - Manage customer orders across multiple sales platforms. - Respond quickly, professionally, and accurately to customer inquiries regarding products, pricing, and availability, - Escalate inquiries/issues/opportunities when...

  • Service Advisor

    1 month ago

    Brantford, Canada Brantford Kia Full time

    Are you able to perform in a fast pace environment, and keep a clean and safe workspace? Do you have a automotive repair background? Brantford Kia is looking to hire a service advisor who possesses the above qualities and is a effective communicator. We expect you to: effectively explain the value of preventative maintenance so that clients properly...

  • Customer Service Representative

    1 day ago

    Brantford, Canada Sika Canada Inc Full time

    **We are looking for a Customer Service Representative to join our growing team at Brantford, ON! Do you have previous experience in a Customer Service position? Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced environment, and looking for an opportunity to make a difference? If so, a...

  • Customer Service Representative

    2 days ago

    Brantford, Canada Urban Tactical Full time

    **Summary Description**: Reporting to the Office Manager, the Customer Experience Representative (CSR) will action and complete all sales cycle processes, documents and activities supporting the sales and retail teams. The incumbent will work closely with, and provide customer service and administrative support to sales, retail, purchasing, accounting,...

  • Customer Service Representative

    1 day ago

    Brantford, Canada Sika Corporation Full time

    Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...

  • Support Services Administrator

    1 month ago

    Brantford, Canada Wilfrid Laurier University Full time

    **Date**:May 29, 2023 **Location**: Brantford, CA **Company**:Wilfrid Laurier University **Department**: Student and Ancillary Services **Job Type**: Continuing **Full-time/Part-time**: Part Time (>=1249 hrs/year) **Campus**: Brantford **Reports to**:Manager, Distribution, Mail and Brantford Retail Services **Employee Group**: PAG **Application...