Dispatcher (Service Coordinator)
2 months ago
Scheduling service technicians including receiving and dispatching service calls
- Receive emergency and non-emergency calls and record significant information
- Receive and dispatch work orders to Technicians
- Assess and prioritize calls according to urgency and importance
- Coordinate schedule in the most effective manner
- Use phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about work orders and requirements
- Accurately set up and update customer accounts
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Proactively address problems and suggest solutions for policies, procedures, etc.
- Other duties as directed or required
**Requirements**:
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Trade knowledge an asset
- High school diploma minimum
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- dispatch: 2 years (required)
Work Location: One location
Application deadline: 2023-02-03
Expected start date: 2023-02-06
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